Using Innovation and Technology to Improve City Services
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Using Innovation and Technology to Improve City Services
IBM Center forThe Business of GovernmentUsing Technology SeriesUsing Innovation and Technology to Improve City ServicesSherri R. GreenbergThe Universi Using Innovation and Technology to Improve City Servicesity of Texas at Austinhttps://khothuvien.cori!Using Technology Series2015Using Innovation and Technology to Improve City ServicesSherri R. GreenbergClinical Professor in Public Policy Practice Lyndon B. Johnson School of Public Affairs The University of Texas at Austinmff l&M Center forThe Business Using Innovation and Technology to Improve City Servicesof GovernmentUSING INNOVATION AND TEC •«••••. M w««I • to 4«•. w• £Table of ContentsForeword..........................................................Using Innovation and Technology to Improve City Services
......................4Executive Summary.......................................................................6Part I................................IBM Center forThe Business of GovernmentUsing Technology SeriesUsing Innovation and Technology to Improve City ServicesSherri R. GreenbergThe Universi Using Innovation and Technology to Improve City Servicestudy....................................................................9Trends in Innovation at the Local Level............................................10Findings: Implementing Innovation and New Technologies...............................13Finding One: Cities Need New Governing Structures for I Using Innovation and Technology to Improve City Servicesnnovation...................13Finding Two: Cities Need New Funding and Partnering Arrangements...................15Finding Three: Cities are LeveraginUsing Innovation and Technology to Improve City Services
g Existing Technology Initiatives to Make DataMore Accessible................................................................17Finding Four: Cities arIBM Center forThe Business of GovernmentUsing Technology SeriesUsing Innovation and Technology to Improve City ServicesSherri R. GreenbergThe Universi Using Innovation and Technology to Improve City Servicesding Six: Cities are Enhancing Services to Residents............................24Actions Cities Take to Promote Innovation in City Services...........................29Action One: Look for Targets of Opportunity........................................29Action Two: Build Capacity.................... Using Innovation and Technology to Improve City Services.....................................30Action Three: Seek Internal and External Champions.................................31Action Four: Develop a ComUsing Innovation and Technology to Improve City Services
pelling Business Case....................................34Action Five: Formalize Nev/ Practices with Concrete Laws and Strategies ...........34IBM Center forThe Business of GovernmentUsing Technology SeriesUsing Innovation and Technology to Improve City ServicesSherri R. GreenbergThe UniversiIBM Center forThe Business of GovernmentUsing Technology SeriesUsing Innovation and Technology to Improve City ServicesSherri R. GreenbergThe UniversiGọi ngay
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