Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists
Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists
VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristsVIETNAMESE TOUR GUIDES'COMMUNICATION STYLES BY WESTERN TOURISTS(QUAN DIEM CỦA KHÁCH DU LỊCH PHƯƠNG TẢ Y VÈ PHONG CÁCH GIAO TIÉP CỦA HƯỚNG DẢN VIÊN VIETNAM)M.A. MINOR THESISField: English linguisticsCode: 60220201HANOI-2016VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL S Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristsTUDIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF VIETNAMESE TOUR GUIDES’ COMMUNICATION STYLES BY WESTERN TOURISTS(QUANDIẺMCỦA KHẢLuận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists
CH DU LỊCH PHƯƠNG TÂY VÈ PHONG CÁCH GIAO TIẾP CỦA HƯỚNG DẢN VIÊN VIETNAM)M.A. MINOR THESISField: English linguisticsCode: 60220201Supervisor: Prof. NgVIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristsis the result of my own work as the requirement for the Degree of Master of Arts at University of Languages and International Studies. Vietnam National University. Hanoi. The thesis has not been submitted for any degree at any other universities or intuitions. I agree that the origin of my paper dep Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristsosited in the library can be accessible for the purposes of study and research.November, 2016Hoang Thi ThanhIACKNOWLEDGEMENTI would like to show my grLuận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists
atitude to all those who gave me the possibility to complete this thesis.I would like to give my sincere thanks to the Faculty of Post-Graduate StudieVIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristsr. Prof. Nguyen Hòa. whose encouragement, guidance and support enabled me to develop an understanding of the subject and to accomplish the final version of the thesis as expected.This thesis would not be possible were it not for my lecturers in the M.A. course, namely Prof. Dr. Hoàng Văn Vàn, Assoc. Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists Prof. Lâm Quang Đông. Assoc. Prof. Dr. Lè Hung Tiến. Prof. Nguyen Quang, Dr. Nguyen Thi Minh Tâm. Dr. Nguyen Huy Kỷ, Assoc Prof Ngô Hừu Hoàng, Assoc.Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists
Prof. Lê Văn Canh, Dr. Huỳnh Anh Tuấn, Dr. Đồ Thi Thanh Hà and Dr. Mai Thị Loan. I would like to thank them for their interesting lectures, devotion,VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touriststly, I offer my regards and blessings to all of those who supported me in any respect during the completion of the study.IIABSTRACTThe research firstly scrutinizes the perceptions by Western tourists of their ideal lour guide to find out what they expect from local tour guides. As the next phase, th Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristse communication style assessment process was carried out to explore the communication styles of the Vietnamese tour guides perceived by the tourists.Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western tourists
These styles are then collated with the levels of satisfaction to unfold the relationship between them.Thanks to the mixed methods of qualitative and VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristsyles among the Vietnamese tour guides, namely Reflective, Emotive and Supportive which are perceived by the Western tourists. The visual statistic shows that of the three communication styles, tour guides of the Emotive style achieve a much higher level of satisfaction in compared with the other two Luận văn thạc sĩ perceptions of vietnamese tour guides’ communication styles by western touristsVIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF VGọi ngay
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