A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel
A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel
THUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON HOW TO IMPROVE ENGLISH COMMUNICATION SKILLSOF RECEPTIONISTS IN MUONG THANH GRAND HANOI H A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotelHOTELSupervisor:Student’s name: TRAN THUY DUNGM.A HOANG THI THUY Class: K50N1Student Code: 14D170008Hanoi - 20181ABSTRACTResearch topic: “ A study on how to improve English communication skills of Receptionists in Muong Thanh Grand Hanoi hotel” is meaningful and necessary both in theory and practice A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel when communicate with foreign guest by English.This study has systematized the theoretical issues related to English listening and speaking skills, tA study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel
he cause of these problems in communicate by English of receptionists in the hotel. The study also analyzed, finds the difficulties of English communiTHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON HOW TO IMPROVE ENGLISH COMMUNICATION SKILLSOF RECEPTIONISTS IN MUONG THANH GRAND HANOI H A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel-the survey questionnaire to all receptionistFrom above the difficulties, the study has given some useful solutions to mprove English communication skills of Receptionists in Muong Thanh Grand Hanoi hotel to help them feel more confident and professional when communicate with foreign guest from many A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel countries around the world.Due to limited time, awareness and practical experience, the study could not avoid shotcomings and errors. There fore, I lA study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel
ook forward to receiving comments and suggestions in order to perfect the study.2ACKNOWLEDGEMENTSDuring the process of completing the thesis, I have rTHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON HOW TO IMPROVE ENGLISH COMMUNICATION SKILLSOF RECEPTIONISTS IN MUONG THANH GRAND HANOI H A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hoteltment in Muong Thanh Grand Hanoi Hotel.First of all, I would like to show my deep gratitude to my beloved supervisor - M.A. Hoang Thi Thuy, who directly guides me. Thanks for her useful advices and detailed comments in the preparation as well as the correction. Besides, she always supported and crea A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotelted favorable conditions for me to complete perfectly this graduation paper.Secondly, I would like to send my sincerely thank for the FO Manager of MuA study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel
ong Thanh Grand Hanoi Hotel - Ms. Nguyen Thi Hien Luong, who helped and guided me very enthusiastically during the process of interning and working. ITHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON HOW TO IMPROVE ENGLISH COMMUNICATION SKILLSOF RECEPTIONISTS IN MUONG THANH GRAND HANOI H A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotelich my graduation paper.Lastly, I would like to express my deepest appreciation to my family and friends, especially my parents who always lake care of me and encouraage me to complete the thesis.Hanoi, April 9th' 2018StudentTran Thuy Dung3TABLE OF CONTENTSLIST OF ABBREVIATIONSNo.AbbreviationsEnglis A study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotelh meaningVietnamese meaning1M.AMaster of ArtThạc sì vãn chương/ Xã hội2F 0 ManagerFront office managerGiám đốc- Trường Bộ phận Lè tân3MTGH hotelMuongA study on how to improve english communication skills of receptionists in muong thanh grand hanoi hotel
Thanh Grand Hanoi hotelKhách sạn Mường Thanh Grand Hà Nội4LIST OF TABLES AND CHARTSImage 2.1 Communication processTHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON HOW TO IMPROVE ENGLISH COMMUNICATION SKILLSOF RECEPTIONISTS IN MUONG THANH GRAND HANOI HTHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON HOW TO IMPROVE ENGLISH COMMUNICATION SKILLSOF RECEPTIONISTS IN MUONG THANH GRAND HANOI HGọi ngay
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