Business process management and the balanced scorecard focusing processes on strategic drivers
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Business process management and the balanced scorecard focusing processes on strategic drivers
Business Process Management and the Balanced ScorecardUsing Processes as Strategic DriversRalph F. Smith\ 1 8 0 7 :i WILEY: “ 2 0 0 7 ĩJohn Wiley ỐL S Business process management and the balanced scorecard focusing processes on strategic driversSons, Inc.Business Process Management and the Balanced ScorecardBusiness Process Management and the Balanced ScorecardUsing Processes as Strategic DriversRalph F. Smith\ 1 8 0 7 :i WILEY: “ 2 0 0 7 ĩJohn Wiley ỐL Sons, Inc.This book is printed on acid-free paper.Copyright © 2007 by John Wiley & Sons Business process management and the balanced scorecard focusing processes on strategic drivers, Inc. All rights reserved.Published by John Wiley & Sons, Inc., Hoboken, New Jersey.Published simultaneously in Canada.No part of this publication maBusiness process management and the balanced scorecard focusing processes on strategic drivers
y be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, Business Process Management and the Balanced ScorecardUsing Processes as Strategic DriversRalph F. Smith\ 1 8 0 7 :i WILEY: “ 2 0 0 7 ĩJohn Wiley ỐL S Business process management and the balanced scorecard focusing processes on strategic drivers Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to rhe Permiss Business process management and the balanced scorecard focusing processes on strategic driversions Department, John Wiley & Sons, Inc., Ill River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wilcy.com/go/pcBusiness process management and the balanced scorecard focusing processes on strategic drivers
rmissions.Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no Business Process Management and the Balanced ScorecardUsing Processes as Strategic DriversRalph F. Smith\ 1 8 0 7 :i WILEY: “ 2 0 0 7 ĩJohn Wiley ỐL S Business process management and the balanced scorecard focusing processes on strategic driverses of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials, rhe advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither Business process management and the balanced scorecard focusing processes on strategic driversthe publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, conBusiness process management and the balanced scorecard focusing processes on strategic drivers
sequential, or other damages.For general information on our other products and services, or technical support, please contact our Customer Care DepartBusiness Process Management and the Balanced ScorecardUsing Processes as Strategic DriversRalph F. Smith\ 1 8 0 7 :i WILEY: “ 2 0 0 7 ĩJohn Wiley ỐL S Business process management and the balanced scorecard focusing processes on strategic driversty of electronic formats. Some content that appears in print may not be available in electronic books.For more information about Wiley products, visit our Web sire at http:// w w w. w i ley .C( >m.Library of Congress Caraloging-in-Publication DataSmith, Ralph F., 1963-Business Process Management and Business process management and the balanced scorecard focusing processes on strategic drivers the Balanced Scorecard : using processes as strategic drivers / Ralph F. Smith.p. cm.Includes index.ISBN-13: 978-0-470-04746-0 (cloth)ISBN-10: 0-470-Business process management and the balanced scorecard focusing processes on strategic drivers
04746-1 (cloth)1. Workflow-Management. 2. Benchmarking (Management) 3. Performance-Management. 4. Strategic planning. I. Title.HD62.17.S65 2007658.5’1Business Process Management and the Balanced ScorecardUsing Processes as Strategic DriversRalph F. Smith\ 1 8 0 7 :i WILEY: “ 2 0 0 7 ĩJohn Wiley ỐL SBusiness Process Management and the Balanced ScorecardUsing Processes as Strategic DriversRalph F. Smith\ 1 8 0 7 :i WILEY: “ 2 0 0 7 ĩJohn Wiley ỐL SGọi ngay
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