Ebook Management(11E): Part 2
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Ebook Management(11E): Part 2
CHAPTERMeet the ManagerYou’ll be hearing more from this real manager throughout the chapter.MY JOB:I am a customer contact channel manager at Sears Ho Ebook Management(11E): Part 2oldings Corporation, and my main focus is on process improvement.Cindy BrewerCustomer Contact Channel ManagerSears Holdings CorporationLoves Park, ILBEST PART OF MY JOB:Being able to drive process improvements that positively impact the customer and employee experience as well as increase revenue an Ebook Management(11E): Part 2d reduce costs.BasicOrganizational DesignDescribe traditional organizational designs. page 277A t A hDescribe six key elements in organizational desigEbook Management(11E): Part 2
n page 2&ỈContrast mechanistic and organic structures. page 273Discuss the contingency factors that favor either the mechanistic model or the organic CHAPTERMeet the ManagerYou’ll be hearing more from this real manager throughout the chapter.MY JOB:I am a customer contact channel manager at Sears Ho Ebook Management(11E): Part 2IVED:The definition of insanity is doing the same thing over and over while expecting different results. Also, tell the truth always and be responsible.263A Manager’s $10 billion. That’s how much Ell Lilly & Co. stands to lose in annual revenues between now and 2016 as three of its major drug patent Ebook Management(11E): Part 2s expire.1 Replacing that revenue is high on the list of •must-do’s' for CEO John Lcchlciter. The solution is speeding up the pace of drug developmentEbook Management(11E): Part 2
, but his challenge is how?Unlike its global competitors that have addressed similar product development challenges by using large-scale mergers and aCHAPTERMeet the ManagerYou’ll be hearing more from this real manager throughout the chapter.MY JOB:I am a customer contact channel manager at Sears Ho Ebook Management(11E): Part 2damentally address the issue ofDilemmaInnovation and how to make (product development) pipelines more productive.' Developing new products and moving them forward as quickly as possible on the thorough and mandatory approval process, which can be agoniãngty slow, is critical to the company’s present Ebook Management(11E): Part 2 and future success.One action Lechleiter took was revamping the company’s operational structure into five global business units: oncology, diabetes,Ebook Management(11E): Part 2
established markets. emerging markets, and animal health. Part of the restructuring atso involved creating an improved product research and developmenCHAPTERMeet the ManagerYou’ll be hearing more from this real manager throughout the chapter.MY JOB:I am a customer contact channel manager at Sears Ho Ebook Management(11E): Part 2ent process?What Would You Do?Replacing SKI billion in revenue can’t and won't be easy. However, I .illy s CH). John l.cch-leiler. understands the importance of organizational structure and design, especially when it comes to the difficult product development challenges facing his company. His initi Ebook Management(11E): Part 2al restructuring actions arc ones that many companies undergo when faced with radical environmental challenges in an attempt to become a stronger, morEbook Management(11E): Part 2
e successful organization. His actions also illustrate the importance of designing or redesigning a structure that helps an organization accomplish itCHAPTERMeet the ManagerYou’ll be hearing more from this real manager throughout the chapter.MY JOB:I am a customer contact channel manager at Sears Ho Ebook Management(11E): Part 2rernenisA short distance south of McAlester. Oklahoma, employees in a vast factory complex makein organizational design.products that must be perfect. these people "arc so good at what they do and have been doing it for so long that they have a 100 percent market share.”2 They make bombs for the Ebook Management(11E): Part 2CHAPTERMeet the ManagerYou’ll be hearing more from this real manager throughout the chapter.MY JOB:I am a customer contact channel manager at Sears HoGọi ngay
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