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Ebook Vietnam tourism occupational standards – Front office operations: Part 1

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Nội dung chi tiết: Ebook Vietnam tourism occupational standards – Front office operations: Part 1

Ebook Vietnam tourism occupational standards – Front office operations: Part 1

MINISTRY OF CULTURE, SPORTS AND TOURISMVIETNAM NATIONAL ADMINISTRATION OF TOURISMVIETNAM TOURISM OCCUPATIONAL STANDARDSFRONT OFFICEMINISTRY OF CULTURE

Ebook Vietnam tourism occupational standards – Front office operations: Part 1E. SPORTS AND TOURISMVIETNAM NATIONAL ADMINISTRATION OF TOURISMVIETNAM TOURISM OCCUPATIONAL STANDARDSFRONT OFFICEIVTOSTiêu chuấn nghề Du lịch Việt Nam

Vietnam Tounsm Occupational StandardsHanoi, 2015VIETNAM TOURISM OCCUPATIONAL standards: t-KUNI Urt-ILt UHfcHAI lUNiACKNOWLEDGEMENTSThe Vietnam Touris Ebook Vietnam tourism occupational standards – Front office operations: Part 1

m Occupational Standards for Front Office Operations were developed by the EU-funded "Environmentally & Socially Responsible Tourism Capacity Developm

Ebook Vietnam tourism occupational standards – Front office operations: Part 1

ent Programme" (ESRT Programme) on behalf of Ministry of Culture, Sports and TourisnWietnam National Administration of Tourism.The content was develop

MINISTRY OF CULTURE, SPORTS AND TOURISMVIETNAM NATIONAL ADMINISTRATION OF TOURISMVIETNAM TOURISM OCCUPATIONAL STANDARDSFRONT OFFICEMINISTRY OF CULTURE

Ebook Vietnam tourism occupational standards – Front office operations: Part 1leges.ESRT would sincerely like to thank all individuals and groups for their valued contributions to the development of these materials with special

mention to the•Ministry of Culture, Sports and Tourism (MCST)•Ministry of Labour, Invalids and Social Affairs (MOLISA)•Ministry of Education and Train Ebook Vietnam tourism occupational standards – Front office operations: Part 1

ing (MOET)•Vietnam National Administration of Tourism (VNAT)•Vietnam Tourism Certification Board (VTCB)•Hotel and Travel Associations and members•Dele

Ebook Vietnam tourism occupational standards – Front office operations: Part 1

gation of the European Union to Vietnam■© Environmentally & Socially Responsive Tourism Capacity Development Programme 'unded Oythe EU5VIETNAM TOURISM

MINISTRY OF CULTURE, SPORTS AND TOURISMVIETNAM NATIONAL ADMINISTRATION OF TOURISMVIETNAM TOURISM OCCUPATIONAL STANDARDSFRONT OFFICEMINISTRY OF CULTURE

Ebook Vietnam tourism occupational standards – Front office operations: Part 1's work meets the assessment criteria for a qual fication or unit, or part of a unitAssessment criteriaAssessment criteria list the performance/skills

and knowledge and understanding that need to be assessedAssessment methodsVTOS allows a variety of assessment methods that are appropriate for differ Ebook Vietnam tourism occupational standards – Front office operations: Part 1

ent types of performance or knowledgeAssessorAn experienced person who is qualified to assess the performance of the candidate and usually from the sa

Ebook Vietnam tourism occupational standards – Front office operations: Part 1

me area of work. e.g. Front office SupervisorAssessor guideA guide for assessors on how to assess the candidate and now to record and document the can

MINISTRY OF CULTURE, SPORTS AND TOURISMVIETNAM NATIONAL ADMINISTRATION OF TOURISMVIETNAM TOURISM OCCUPATIONAL STANDARDSFRONT OFFICEMINISTRY OF CULTURE

MINISTRY OF CULTURE, SPORTS AND TOURISMVIETNAM NATIONAL ADMINISTRATION OF TOURISMVIETNAM TOURISM OCCUPATIONAL STANDARDSFRONT OFFICEMINISTRY OF CULTURE

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