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Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

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Nội dung chi tiết: Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

DẠI HỌC QVÓC GIA HÀ NỘI KHOA QƯẢN TRỊ VÀ KINH DOANHLÊ THỊ THANH DINGSERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SERVICE AT THE BEAUTY SALON IN

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoiN THE CITY HA NOI( HÁT LƯỢNG DỊCH vụ VÀ sự HÀI LÒNG ( ỦA KHÁCH HÀNG VỚI DỊCH vụ THẢM MỸ TẠI CÁC cơ SO THẢM MỸ TẠI HÀ NỌILUẬN VĂN THẠC sĩ QUÂN TRỊ KINH

DOANHHÀ NỘI-2019ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẤN TRỊ VÀ KINH DOANHLÊ THỊ TH ANH DUNGSERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SERVICE AT T Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

HE BEAUTY SALONIN THE CITY HA NOICHAT LƯỢNG DTCTT vụ VÀ sự ĨTÀĨ LÒNG CÚ A KHÁCH HÀNG VỚI DỊCH vụ THẲM MỲ TẠT CẤC Cơ SỞ TĨĨẪM MỸ TẠT TĨÀ NỌTChuyên ngàn

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

h: Quân trị lánh doanh Mã số: 60 34 01 02LUẬN VÃN THẠC sĩ ỌƯẢN TRỊ KINH DOANHNGƯỜI III ÓNG DẪN KHOA HỌC: TS. I RAN HI Y PHƯƠNGHÀ NỘI -2019DECLARATIONT

DẠI HỌC QVÓC GIA HÀ NỘI KHOA QƯẢN TRỊ VÀ KINH DOANHLÊ THỊ THANH DINGSERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SERVICE AT THE BEAUTY SALON IN

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoiyet published in other’s research and article .The other’s research result and documentation ( extraction, table, figure, formula, and other document

) used in the thesis are cited properly and the permission (if required ) is given .The author is responsible in front of the Thesis Assessment Commit Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

tee , Hanoi School of Business and Management , and the laws for above - mentioned declaration.Hanoi, date of.LE THI THANH DUNGACKNOWLEDGEMENTI have g

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

ained huge knowledge . skill and insights from my MBA course . The course raises my capacity of administration and management up to the next level.I d

DẠI HỌC QVÓC GIA HÀ NỘI KHOA QƯẢN TRỊ VÀ KINH DOANHLÊ THỊ THANH DINGSERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SERVICE AT THE BEAUTY SALON IN

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoiHanoi School of Business and Management (HSB). This thesis has not been submitted for a higher degree to any other University or Institution.In order

to finish this project successfully , I have received many helps , supports and guidance from many people who I would like to thank sincerely .First o Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

f all, I would like to thank all the professors of MBA program, especially Dr. Tran Huy Phuong - my supervisor. Then I would like to thank deeply to c

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

lass assistant team of HCC center, respondents and interviewees who allowed me to gather enough data for this research.Thank you to Mr.Duong. Miss Xuy

DẠI HỌC QVÓC GIA HÀ NỘI KHOA QƯẢN TRỊ VÀ KINH DOANHLÊ THỊ THANH DINGSERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SERVICE AT THE BEAUTY SALON IN

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoiry useful information.Finally, I also want to dedicate my love and special thanks to my beloved family, my colleges and my fellow friends who always s

tand by me during the past two years and encourages to keep moving from the beginning of my study.Hanoi, date of...../......./..Le Thl Thanh DungTABLE Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

OF CONTENTSABBREVIATION........................................................iLIST OF FIGURES....................................................ii

Service quality and customer satisfaction of beauty service at the beauty salon in the city hanoi

LIST OF TABT.F.S..................................................iii

DẠI HỌC QVÓC GIA HÀ NỘI KHOA QƯẢN TRỊ VÀ KINH DOANHLÊ THỊ THANH DINGSERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SERVICE AT THE BEAUTY SALON IN

DẠI HỌC QVÓC GIA HÀ NỘI KHOA QƯẢN TRỊ VÀ KINH DOANHLÊ THỊ THANH DINGSERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SERVICE AT THE BEAUTY SALON IN

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