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Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

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Nội dung chi tiết: Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh cityOPMENT ECONOMICSTHE DETERMINANTS OF CUSTOMER SATISFACTION ON BANKING SERVICES: THE CASE OF COMMERCIALBANKS IN HO CUI MINH CITYRyNGUYEN THANH NIENMASTE

R OF ARTS IN DEVELOPMENT ECONOMICSHO CHI MINH CITY. MAY 2011UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

NETHERLANDSVIETNAM - NETHERLANDSPROGRAMME FOR M.A IN DEVELOPMENT ECONOMICSTHE DETERMINANTS OF CUSTOMER SATISFACTION ON BANKING SERVICES: THE CASE OF C

Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

OMMERCIAL BANKS IN HO CHI MINH CITYA thesis submitted in partial fulfillment of the requirements for the degree of MASTER OF ARTS IN DEVELOPMENT ECONO

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh cityalready been submitted for any degree and has not been currently submitted for any other degree. And to the best of .*my knowledge and belief it does

not contain any material previously published orwritten by another person except where due reference is made in this thesis”.Ho Chi Minh City, May 201 Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

1NGUYEN THANH NIENACKNOWLEDGEMENTI would like to express my gratitude to all people who gave me the support to complete this thesis.First, Ỉ would lik

Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

e to show my sincere and deep gratitude to my supervisor. Dr. Cao Hao Thi who gave me valuable guidance, comments, advice for the success of my thesis

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh cityin the Department of Individual Customer Relationship, Bank for Investment and Development of Vietnam -Transaction Center 2 Branch for their supports

during my study.Especially, many thanks are respectfully sent to my parents for motivating me to complete the thesis.Finally, I give my special thanks Luận văn thạc sĩ the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

to my wife who is always supporting me to finish this research.ABSTRACT

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

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