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Building employee capacity to improve service quality and performance in chateau restaurant

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Nội dung chi tiết: Building employee capacity to improve service quality and performance in chateau restaurant

Building employee capacity to improve service quality and performance in chateau restaurant

HO CHI MINH CITY OPEN I NB ERSI IY l NB ERSITẺ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM 6TRAN ANH THANGBUILDING EMPLOYE

Building employee capacity to improve service quality and performance in chateau restaurant EE CAPACITY TO IMPROVE SERVICE QUALITY AND PERFORMANCE IN CHATEAU RESTAURANTMASTER FINAL PROJECTMASTER IN BUSINESS QUALITY AND PERFORMANCE MAN AGEMENT

Ho Chi Minh City-2018HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITẺ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS X MANAGEMENTMBQPM 6TRAN ANH THA Building employee capacity to improve service quality and performance in chateau restaurant

NGBUILDING EMPLOYEE CAPACITY TO IMPROVE SERVICE QUALITY AND PERFORMANCE IN CHATEAU RESTAURANTMASTER FINAL PROJECTMASTER IN BUSINESS QUALITY AND PERFOR

Building employee capacity to improve service quality and performance in chateau restaurant

MANCE MAN AGEMENTTutor: Jacques MartinHo Chi Minh City-2018DECLARATION OF AUTHENTICITYI, the undersigned,, declare thatthis final project is my origin

HO CHI MINH CITY OPEN I NB ERSI IY l NB ERSITẺ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM 6TRAN ANH THANGBUILDING EMPLOYE

Building employee capacity to improve service quality and performance in chateau restaurant ersity for a higher degree and that all the assistance received in preparing this thesis and sources have been acknowledgedSignatureDateName in Block•

2-ACKNOWLEDGEMENTSThis work would not have been possible without education and knowledge that have been transferred by Solvay Brussels School of Econo Building employee capacity to improve service quality and performance in chateau restaurant

mics and Management professors who have spent their time and effort coming to Vietnam to teach. Especially. I would like to take this opportunity to e

Building employee capacity to improve service quality and performance in chateau restaurant

xpress special gratitude to Professor Jacques Martin, who is the professor, mentor and tutor guiding and helping this work done.1 am grateful to all o

HO CHI MINH CITY OPEN I NB ERSI IY l NB ERSITẺ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM 6TRAN ANH THANGBUILDING EMPLOYE

Building employee capacity to improve service quality and performance in chateau restaurant nd professional experience.Lastly. I also would like to show my appreciation to my colleagues, friends and family members who gave me much support dur

ing my study and this final project.-3-Academic Tutor:Professor Jacques MartinPractical tutor’s comments: Building employee capacity to improve service quality and performance in chateau restaurant

HO CHI MINH CITY OPEN I NB ERSI IY l NB ERSITẺ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM 6TRAN ANH THANGBUILDING EMPLOYE

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