An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market
An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market
liTABLE OF CONTENTSLIST OF TABLES............................................................... VABSTRACT............................................ An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market .........................viiCHARIER 1: INTRODUCTION...................................................... 1Purpose................................................................ 1Word-of-mouth................................................... 1Electronic word-of-mouth.............................. An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market ..........2User-Generated content.......................................... 2Online reviews..................................................3ResearchAn examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market
Objective..................................................... 1Research Contribution..................................................5Definition ofliTABLE OF CONTENTSLIST OF TABLES............................................................... VABSTRACT............................................ An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market ty Industry'.............................................. 8Lodging Accommodations.................................................9Hotel types.................................................... 10Traveler types..................................................11Hotel Classification Systems........ An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market .................................. 12Star rating....................................................1.3Diamond rating.................................An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market
.................14Management............................................................. 16Leadership...............................................liTABLE OF CONTENTSLIST OF TABLES............................................................... VABSTRACT............................................ An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market al indicators........................................... 19Revenue per available room (RevPar).......................19•Average daily rate (ADR)................................. 20Occupancy.................................................21Scr\ ice Industry........................................... An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market ...........21Service quality................................................. 22Service measiuement............................................. 23AccAn examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market
eptable sen ice experience.............................23Customer Satisfaction..................................................21Experience..........liTABLE OF CONTENTSLIST OF TABLES............................................................... VABSTRACT............................................ An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market ..........................28Hotel attributes................................................28liTABLE OF CONTENTSLIST OF TABLES............................................................... VABSTRACT............................................Gọi ngay
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