(Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience
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(Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience
MICRO-FINANCE SERVICE QUALITY: THE HOI AN CITY, VIETNAM EXPERIENCEA dissertation presented toThe Faculty of the Graduate SchoolBulacan state Universit (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience tyBulacanIn Partial Fulfillmentof the Requirement for the DegreeDoctor of Philosophy in Business AdministrationMajor in Finance and BankingPHU HA NGUYEN2013ABSTRACTThe dissertation attempted to evaluate perceived service quality of micro-finance institutions operating in Hoi An and its impact on inc (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience ome improvement and social equality of clients in Hoi An in 2010-2012.Specifically, it sought answers to the following;1.How is perceived service qual(Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience
ity of MFIs in Hoi An in terms of: financial outreach, tangibles, responsiveness, empathy, assurance, and reliability ?2.How may the service quality oMICRO-FINANCE SERVICE QUALITY: THE HOI AN CITY, VIETNAM EXPERIENCEA dissertation presented toThe Faculty of the Graduate SchoolBulacan state Universit (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience MFIs influence income improvement and social equality of clients in Hoi An?4.Are there significant differences in perceived service quality among formal and semi-formal sector MFIs in Hoi An when they come to providing microcredit ?.5.If there are. what underpins these differences?6.What is a plan (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience of actions to improve the effectiveness of the microcredit program with aims to improve the financial and social positions of the clients in Hoi An?.F(Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience
ollowing a review on related theories, studies and literatures, conceptual framework on service quality, and self-developed questionnairewith a pilot MICRO-FINANCE SERVICE QUALITY: THE HOI AN CITY, VIETNAM EXPERIENCEA dissertation presented toThe Faculty of the Graduate SchoolBulacan state Universit (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience t-test and Pearson correlations.Some findings and conclusions about Hoi An arrived at the following :1.The clients shared common characteristics with those drawn in other related studies in terms of female-focus lending, education, business type:2.Evidence on clients' profile in terms of years of r (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience elationship shows that MFIs in Hoi An are in the process to built up their client network.3.The total sum of six dimensions including: "financial outr(Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience
each'; "tangibility"; “responsiveness’’; ‘empathy”; "assurance”; and “reliability” can contribute remarkably to the total variance of the overall percMICRO-FINANCE SERVICE QUALITY: THE HOI AN CITY, VIETNAM EXPERIENCEA dissertation presented toThe Faculty of the Graduate SchoolBulacan state Universit (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience r MFIs was higher than that of semiformal sector MFI's.5.The overall perceived service quality has significant impact on income improvement and social equality of the clients.6.Recommendations were made to management of MFIs include: MFIs' awareness in meeting with service quality standards, respons (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience ibilities of clients to micro-credit conditions, and efforts to use loans efficiently. Suggestions on an action plan include: sets of criteria and req(Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience
uired steps. Furthermore, there are also recommendations to future academic researches based on limitations of the study.iiACKNOWLEDGEMENTSThis study MICRO-FINANCE SERVICE QUALITY: THE HOI AN CITY, VIETNAM EXPERIENCEA dissertation presented toThe Faculty of the Graduate SchoolBulacan state Universit (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience or. Their names are gratefully acknowledged and their precious memories will always be treasured.To Dr. Andy NG YOKE BENG, the author’s supervisor for his precious time, experiences, knowledge, advice for modification from the beginning to the completion of the study;To the author's husband, childre (Luận án tiến sĩ) micro finance service quality the hoi an city, vietnam experience n, mother in law' for their encouragement and taking care;To the author’s parents for being so supportive in time of needs:MICRO-FINANCE SERVICE QUALITY: THE HOI AN CITY, VIETNAM EXPERIENCEA dissertation presented toThe Faculty of the Graduate SchoolBulacan state UniversitMICRO-FINANCE SERVICE QUALITY: THE HOI AN CITY, VIETNAM EXPERIENCEA dissertation presented toThe Faculty of the Graduate SchoolBulacan state UniversitGọi ngay
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