Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
UNIVERSITY OF ECONOMICS no CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERV ICE CLIMATE, EMPLOYEE COMMITMENT, Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam , AND LIFE SATISFACTION IN THE BANKING INDUSTRY IN VIETNAMMASTER OF BUSINESS (Honours)Ho Chi Minh City - Year 2014UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERVICE CLIMATE, EMPLOYEE COMMITMENT, AND LIFE SATISFACTION IN THE BANKING Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam INDUSTRY IN VIETNAMID: 22120119MASTER OF BUSINESS (Honours) SITERMSOR: Dr. NGUYEN THI ALU TRANGHo Chi Minh City - Year 2014iACKNOWLEDGEMENTFirstly, ILuận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
would like to express my heartfelt gratitude to my supervisor Dr. Nguyen Till Mai Trang for her professional guidance, enthusiastic support, valuableUNIVERSITY OF ECONOMICS no CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERV ICE CLIMATE, EMPLOYEE COMMITMENT, Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam ress my deep gratefulness to Professor Nguyen Dong Phong. Professor Nguyen Dinh Tho and Dr. Tran Ila Minh Quan for then- precious time as the members of 1SB Research Committee which gave me some useful comments and meaningful suggestions. All of their comments and suggestions were contributed import Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam antly in my completion of this research.Thirdly, I would like to express my sincere thanks to my professors in International Business School (ISB) - ULuận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
niversity of Economics I Io Chi Minh City for all the knowledge which I were received in the past two-year master course.Finally, I would like to say UNIVERSITY OF ECONOMICS no CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERV ICE CLIMATE, EMPLOYEE COMMITMENT, Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam mates as well as all people who joined in my survey and gave the valuable opinions for my research.iiABSTRACTThis study examines the roles of service climate through its factors: customer orientation, managerial support, and work facilitation affecting on employee commitment. Based on employee commi Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam tment created from service climate, it also evaluates the effect of employee commitment on life satisfaction of employees in the banking industry in VLuận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
ietnam.The test processed in a sample of 140 banking staffs in Ho Chi Minh City and Binh Duong province. Using a seven-point Likert-type scale to measUNIVERSITY OF ECONOMICS no CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERV ICE CLIMATE, EMPLOYEE COMMITMENT, Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam gs confirm that working environment included managerial support merged with work facilitation has the positive effect on employee commitment. From that result, employee commitment also has the positive significant effect on life satisfaction.Extracted from the findings of this research, in order to Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam receive the commitment from employee, the bank must set up good environment for their staffs such as creating good relationship between the managers eLuận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
specially the direct manager and the employee. This is one of the most important conditions to get the employee commitment. Besides, the work facilitaUNIVERSITY OF ECONOMICS no CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERV ICE CLIMATE, EMPLOYEE COMMITMENT, Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam most important thing in this study is having the commitment in job: the employee in the bank will have the life satisfaction.Key words Service climate. Employee commitment. Life satisfaction.iiiTABLE OF CONTENTSACKNOWLEDGEMENT.........................................................iABSTRACT....... Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam ........................................................iiỈ ABLE OF CONTENTS....................................................iiiLIST OF FIGURES....Luận văn thạc sĩ the relationship of service climate, employee commitment, and life satifaction in banking industry in vietnam
....................................................viLIS I OF TABLES.......................................................viiCHAPTER 1: INTRODUCTIONUNIVERSITY OF ECONOMICS no CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERV ICE CLIMATE, EMPLOYEE COMMITMENT,UNIVERSITY OF ECONOMICS no CHI MINH CITYInternational School of BusinessVuong Thi Thanh BinhTHE RELATIONSHIP OF SERV ICE CLIMATE, EMPLOYEE COMMITMENT,Gọi ngay
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