(LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam

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(LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY...--------PHAN THANH LONGFACTORS INFLUENCING CUSTOMERSATISFACTION: A STUDY

(LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam Y OF ONLINESHOPPING IN VIETNAMMASTER THESIS OF BUSINESS ADMINISTRATIONHO CHI MINH CITY-2012MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS

HO CHI MINH CITY--.......PHAN THANH LONGFACTORS INFLUENCING CUSTOMERSATISFACTION: A STUDY OF ONLINESHOPPING IN VIETNAMSubject: Master of Business Admi (LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam

nistrationCode: 60.34.01.02MASTER THESIS OF BUSINESS ADMINISTRATIONSUPERVISOR:DR. NGUYỄN THT MAT TRANGno cm MIMI CITY - 201211IACKNOWLEDGEMENTFor the

(LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam

successful completion of this thesis. 1 would like to extend my sincere thanks to:Respectful lecturers of University of Economics Ho Chi Minh City, wh

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY...--------PHAN THANH LONGFACTORS INFLUENCING CUSTOMERSATISFACTION: A STUDY

(LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam e-heartedly instructed me to approach relevant mailers in reality, research methods, as well as the contents of the thesis.Students of the eMBA course

. University of Economics Ho chi Minh City for kindly helping me to collect information necessary for the study. My special thanks also go to Mr. Cao (LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam

Quoc Việt for his strong support in the implementation of the data analysis and the completion of the thesis.Although the author has tried the best to

(LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam

complete the thesis, but errors could not be comprehensively avoided. Therefore, the author is looking forward to receiving the inputs and comments f

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY...--------PHAN THANH LONGFACTORS INFLUENCING CUSTOMERSATISFACTION: A STUDY

(LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam ld like to commit that this thesis, “Factors influencing customer satisfaction: a study of online shopping in Vietnam”, was accomplished based on my i

ndependent and serious studies and researches. The data was collected in reality and it has clear origins. In addition to that, the data was trust-wor (LUẬN văn THẠC sĩ) factors influencing customer satisfaction, a study of online shopping in vietnam

lhily handled by author and it has never been released in any menu.Ho Chi Minh, 28 October 2012Phan Thanh LongSignature:

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY...--------PHAN THANH LONGFACTORS INFLUENCING CUSTOMERSATISFACTION: A STUDY