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(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

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Nội dung chi tiết: (LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY-----------PHAM VO THANH DIEPTHE MEDIATING ROLE OF RELATIONSHIP QUALITY IN

(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service THE RELATION BETWEEN RELATIONSHIP BENEFITS AND WORD OF MOUTH: A STI DY OF THE AIRLINES TICKET SERMCETHESIS OF MASTER OF BUSINESS ADMINISTRATIONHO CHI

MINH CITY - 2012MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY..........PHAM VO THANH DIEPTHE MEDIATING ROLE OF RELATION (LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

SHIP QUALITY IN nil RELATION BETWEEN RELATIONSHIP BENEFITSAND WORD OF MOUTH: A STUDY OF THE AIRLINES TICKET SERVICESubject: Master of Business Adminis

(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

trationCode: 60340102THESIS OF MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR:Assoc. Prof. Dr. Nguyen Dinh ThoHO CHI MINH CITY - 2012IACKNOWLEDGEMENT1 ir

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY-----------PHAM VO THANH DIEPTHE MEDIATING ROLE OF RELATIONSHIP QUALITY IN

(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service patience and guidance. I would not have reached my final results.Secondly, thank's to respecttill lecturers of University of Economics Ho Chi Minh Ci

ty and all members of eMBA class course 19 have supported me in enhancing knowledge during the master of busmess administration course.Thirdly, Ĩ woul (LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

d like to thank the participants who had taken their precious time to answer the questionnaires. This thesis would not have been feasible without thei

(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

r valuable and honest feedback.Last but not least, special thanks and love to my husband who is also my eMBA classmate. Nguyen Van Thanh, for his usef

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY-----------PHAM VO THANH DIEPTHE MEDIATING ROLE OF RELATIONSHIP QUALITY IN

(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service r voluntary and enthusiastic supports and kindnesses.Pham Vo Thanh DiepHo Chi Minh city, October 2012IICOMMITMENTI would like to commit that this stud

y, “The mediating role of relationship quality in the relation between relationship benefits and word of mouth: a case study of Vietnamese airlines ti (LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

cket senice”, has been implemented based on my independent and serious studies and scientific researches. The data were collected from reality and the

(LUẬN văn THẠC sĩ) the mediating role of relationship quality in the relation between relationship benefits and word of mouth, a study of the airlines ticket service

y had credible origins. The thesis supported the rule of antiplagiarism.Pham Vo Thanh DiepIllTABLE OF CONTENTSACKNOWLEDGEMENT.........................

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY-----------PHAM VO THANH DIEPTHE MEDIATING ROLE OF RELATIONSHIP QUALITY IN

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY-----------PHAM VO THANH DIEPTHE MEDIATING ROLE OF RELATIONSHIP QUALITY IN

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