Employee satisfaction in banking services the case study of vietnam commercial banks
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Employee satisfaction in banking services the case study of vietnam commercial banks
Employee satisfaction in banking services the case study of vietnam commercial banks
TRƯỜNG ĐẠI HỌC MỞ TP. HCM UNIVERSITÉ LIBRE DE BRUXELLES HO CHI MINH CITY OPEN UNIVERSITY SOLVAY BRUSSELS SCHOOLMBAVB4LE THƯ HAEMPLOYEE SATISFACTION IN Employee satisfaction in banking services the case study of vietnam commercial banks N BANKING SERVICES - THE] CASE STUDY OF VIETNAME COMMERCIAL BANKSMASTER PROJECTMASTER IN BUSINESS ADMINISTRATION(PART-TIME)ifflittvs PAI HOC >td IP.hCW IthỡvĨẹnịTutor’s Name: DR. HOANG THI PHUONG THAOiHo Chi Minh City-2012ABSTRACTSEmployees’ sàtisíaction is important in every company because it affe Employee satisfaction in banking services the case study of vietnam commercial banks cts directly to the performance and the productivity of overall system. When the employees satisfy with their current jobs, it is more likely to say tEmployee satisfaction in banking services the case study of vietnam commercial banks
hey will increase their creativity and innovation and come up with the breakthroughs that allow a company to grow in the sustainable ways and to meet TRƯỜNG ĐẠI HỌC MỞ TP. HCM UNIVERSITÉ LIBRE DE BRUXELLES HO CHI MINH CITY OPEN UNIVERSITY SOLVAY BRUSSELS SCHOOLMBAVB4LE THƯ HAEMPLOYEE SATISFACTION IN Employee satisfaction in banking services the case study of vietnam commercial banks f new changes and new initiatives to formulate the services standards and to meet the needs of the customers in baking payment and credit finance. However, one of the most issues in the banking services is that the turnover rale of the labor force is very high. Thus, the objective of the research is Employee satisfaction in banking services the case study of vietnam commercial banks to identify and to evaluate the factors that are affecting to the employees satisfaction in banking services.In addition to the secondary data aboutEmployee satisfaction in banking services the case study of vietnam commercial banks
employees satisfaction that can be found in a lot of sources, the author has carried out the small survey on an sample of employees who are currently TRƯỜNG ĐẠI HỌC MỞ TP. HCM UNIVERSITÉ LIBRE DE BRUXELLES HO CHI MINH CITY OPEN UNIVERSITY SOLVAY BRUSSELS SCHOOLMBAVB4LE THƯ HAEMPLOYEE SATISFACTION IN Employee satisfaction in banking services the case study of vietnam commercial banks .TABLE OF CONTENTSCHAPTER I: INTRODUCTIONS................................................. 11.1.Backgrounds.......................................................11.2.Problem statements................................................I1.3.Research questions and scope of the research................. Employee satisfaction in banking services the case study of vietnam commercial banks .....21.3.1.Research questions...........................................21.3.2.Scope of the research........................................31.4.ReseEmployee satisfaction in banking services the case study of vietnam commercial banks
arch methodology..............................................31.4.1.Primary data.................................................31.4.2.Secondary datTRƯỜNG ĐẠI HỌC MỞ TP. HCM UNIVERSITÉ LIBRE DE BRUXELLES HO CHI MINH CITY OPEN UNIVERSITY SOLVAY BRUSSELS SCHOOLMBAVB4LE THƯ HAEMPLOYEE SATISFACTION IN Employee satisfaction in banking services the case study of vietnam commercial banks ............................................62.1.Employee satisfaction definition andemployee satisfaction model..62.1.1.Employee satisfaction definition.............................62.1.2.The conceptual model for employees satisfaction..............82.1.2.1.Control / Autonomy / Influence........... Employee satisfaction in banking services the case study of vietnam commercial banks ..................92.1.2.2.Challenge.................................................162.1.2.3.Performance measures...................................Employee satisfaction in banking services the case study of vietnam commercial banks
...172.1.2.4.Feedback..................................................17TRƯỜNG ĐẠI HỌC MỞ TP. HCM UNIVERSITÉ LIBRE DE BRUXELLES HO CHI MINH CITY OPEN UNIVERSITY SOLVAY BRUSSELS SCHOOLMBAVB4LE THƯ HAEMPLOYEE SATISFACTION INTRƯỜNG ĐẠI HỌC MỞ TP. HCM UNIVERSITÉ LIBRE DE BRUXELLES HO CHI MINH CITY OPEN UNIVERSITY SOLVAY BRUSSELS SCHOOLMBAVB4LE THƯ HAEMPLOYEE SATISFACTION INGọi ngay
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