Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees

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Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHoề i)uwn»wHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF

Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees F LIFE:A RESEARCH ON SERVICE EMPLOYEESMASTER OF BUSINESS (HONOURS)Ho Chi Minh City - Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational Sc

hool of BusinessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEE ENGAGEMENT AND QUALITY OF LIFE: A RESEARCH ON SERVICE EMPLOYEESMASTER OF BUSINESS (HONOURS)SU Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees

PERVISOR: DR. NGUYEN THI MAI TRANGHo Chi Minh City - Year 2018Table of ContentsList of acronyms.......................................................

Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees

........3List of figure.................................................................4List of table................................................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHoề i)uwn»wHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF

Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees ............................7Introduction...................................................................8Theoretical background and Hypothesis dev

elopment.............................11Emotional labor.............................................................11Employee engagement.............. Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees

...........................................13Emotional labor and employee engagement.....................................14Employee engagement and qua

Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees

lity of life.....................................16Moderating effects of work life balance perception..........................18Moderating effects of

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHoề i)uwn»wHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF

Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees sample........................................................22Pilot study.................................................................23Main su

rvey.................................................................24 Luận văn thạc sĩ emotional labor, employee engagement and quality of life, a research on service employees

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHoề i)uwn»wHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF