Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom
Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom
^•tí^ẾỂỈỈỉỵy Liph 2cQ493858 ^Business^English 49Anr NATIONAL ECONOMICS UNIVESITYENGLISH FOR BUSINESS DEPARTMENTFACT TTY OF FOREIGN LANGUAGESrừ" “ÃDAO Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom THUY LINHRECOMMENDATIONS TO IMPROVE MANAGEMENT OF EMPLOYEES’ PERFORMANCE AND CUSTOMERRELATIONSHIP IN LEASING BUSINESS OF INTRACOMHanoi- 5/2011-- Business hnghstĩl^ẦNATIONAL EC ONOMIC S UNIVESITYENGLISH FOR BUSINESS DEPARTMENTFACULTY OF FOREIGN LANGUAGES<->>. s .'X?1RECOMMENDATIONS TO IMPROVE MANAGE Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom MENT OFEMPLOYEES’ PERFORMANCE AND CUSTOMERRELATIONSHIP IN LEASING BUSINESS OF INTRACOMField code: 701Supervisor: MS. NGUYEN PHUONG IIOAI, M.AHanoi- 5/Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom
2011Dao Thuy Linh - CQ493858 - Business English 49AjACKNOWLEDGEMENTSThis study is completed not as the result of my personal effort but the outcome of^•tí^ẾỂỈỈỉỵy Liph 2cQ493858 ^Business^English 49Anr NATIONAL ECONOMICS UNIVESITYENGLISH FOR BUSINESS DEPARTMENTFACT TTY OF FOREIGN LANGUAGESrừ" “ÃDAO Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom n of Faculty of Foreign Languages for giving me the opportunity to conduct this study. I am also delighted to give my sincere recognition and appreciation to Ms Nguyền Phuong Hoài for her constant help with academic knowledge and her support during the time I complete my report.I would also like to Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom express my gratitude to INTRACOM, transportations and construction Company, particularly Leasing Department for allowing me to do internship in the coRecommendations to improve management of employees’ performance and customer relationship in leasing business of intracom
mpany. I especially owe my thanks to people who directly instructed me who are Ms. Nguyền Thị Thoa, Manager of Leasing Department and other officials ^•tí^ẾỂỈỈỉỵy Liph 2cQ493858 ^Business^English 49Anr NATIONAL ECONOMICS UNIVESITYENGLISH FOR BUSINESS DEPARTMENTFACT TTY OF FOREIGN LANGUAGESrừ" “ÃDAO Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom sh 49A iiEXECUTIVE SUMMARYThis report provides an analysis on the failure of Leasing Department-Lnlracom in lenn of employees' performance and customer relationship management.Data collected through methods of observation, horizontal and vertical analysis of revenue, growth and proportion shows that Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom revenue and activities of Leasing Department has been running smoothly over the lime. However, the number of employees leaving for another place andRecommendations to improve management of employees’ performance and customer relationship in leasing business of intracom
company outnumbers against other companies, moreover the relationship management in Leasing Department of Intracom is managed manually lacking the sup^•tí^ẾỂỈỈỉỵy Liph 2cQ493858 ^Business^English 49Anr NATIONAL ECONOMICS UNIVESITYENGLISH FOR BUSINESS DEPARTMENTFACT TTY OF FOREIGN LANGUAGESrừ" “ÃDAO Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom . Its management failures arc shown the most clearly in two sources: employee turnover and communication facilities.Therefore, a management reform is the key solution to help Leasing Department overcome its drawbacks and attain greater competitive strength among other lease buildings in Hanoi.Recomm Recommendations to improve management of employees’ performance and customer relationship in leasing business of intracom endations discussed in this report include:•Improve employees’ performance management^•tí^ẾỂỈỈỉỵy Liph 2cQ493858 ^Business^English 49Anr NATIONAL ECONOMICS UNIVESITYENGLISH FOR BUSINESS DEPARTMENTFACT TTY OF FOREIGN LANGUAGESrừ" “ÃDAO ^•tí^ẾỂỈỈỉỵy Liph 2cQ493858 ^Business^English 49Anr NATIONAL ECONOMICS UNIVESITYENGLISH FOR BUSINESS DEPARTMENTFACT TTY OF FOREIGN LANGUAGESrừ" “ÃDAOGọi ngay
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