Research on customer service satisfaction of husky injection molding company
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Research on customer service satisfaction of husky injection molding company
Research on customer service satisfaction of husky injection molding company
TRƯỜNG ĐẠI HỌC MỚTP.HCMUNIVERSITÉ LIBRE DE BRUXELLESHO CHI MINH CITY OPEN UNIVERSITYSOLVAY BRUSSEL SCHOOLMBAVB2NGUYEN MANH HUNGRESEARCH ON CUSTOMER SE Research on customer service satisfaction of husky injection molding company ERVICE SATISFACTION OF HUSKY INJECTION MOLDING COMPANYMASTER PROJECTMASTER IN BUSINESS ADMINISTRATION(PART - llME)Tutor’s name: Dr. Prof. HO DUC HUNGHo Chi Minh City-2009NGUYEN MANH HUNGVMASTER PROJECT. MBAVB2TABLE OF CONTENTSLIST OF CHARTS................................................viiLIST OF F Research on customer service satisfaction of husky injection molding company IRGURES.............................................viiiLIST OF ABBREVIATIONS..........................................ixGLOSSARY.....................Research on customer service satisfaction of husky injection molding company
...................................XCHAPTER 1 - INTRODUCTION........................................11.1Rational of the study.........................TRƯỜNG ĐẠI HỌC MỚTP.HCMUNIVERSITÉ LIBRE DE BRUXELLESHO CHI MINH CITY OPEN UNIVERSITYSOLVAY BRUSSEL SCHOOLMBAVB2NGUYEN MANH HUNGRESEARCH ON CUSTOMER SE Research on customer service satisfaction of husky injection molding company esearch objectives and scope of the study...................31.5Structure of the research....................................4CHAPTER 2 - LITERATURE REVIEW...................................52.1Nature of service............................................52.2Difference between service and goods..... Research on customer service satisfaction of husky injection molding company ....................52.3Difference between marketing service and a product...........72.3.1Service triangle...........................................Research on customer service satisfaction of husky injection molding company
72.4Service quality..............................................92.4.1The service quality concept................................92.4.2Service qualitTRƯỜNG ĐẠI HỌC MỚTP.HCMUNIVERSITÉ LIBRE DE BRUXELLESHO CHI MINH CITY OPEN UNIVERSITYSOLVAY BRUSSEL SCHOOLMBAVB2NGUYEN MANH HUNGRESEARCH ON CUSTOMER SE Research on customer service satisfaction of husky injection molding company ........................132.5.2Customer Perceived value..................................132.6Customer Relationship management............................14 Research on customer service satisfaction of husky injection molding company TRƯỜNG ĐẠI HỌC MỚTP.HCMUNIVERSITÉ LIBRE DE BRUXELLESHO CHI MINH CITY OPEN UNIVERSITYSOLVAY BRUSSEL SCHOOLMBAVB2NGUYEN MANH HUNGRESEARCH ON CUSTOMER SEGọi ngay
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