The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions
The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions
THUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON THE REALITY OF USING ENGLISH IN CORRESPONDENCE OF STAFF IN CUSTOMER SERVICEDEPARTMENT AT The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions T HAPYC INC AND SUGGESTEDSOLUTIONSSupervisor: MA Duong Tlii HongThamStudent: Nguyen Khanh LinhClass: K53N3Student’s number: 17D170138HANOI- 2021ACKNOWLEDGEMENTSI would like (0 send my deepest and most sincere gratitude to many people for their invaluable help during the conduct of the research.First The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions and foremost, I gratefully acknowledge my deep indebtedness to all teachers who helped us in this study. Particularly, 1 wish to express my thanks toThe reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions
Master Duong Thi Hong Tham who give me step to step instructions and supportive guidelines during the writing of this paper. My thanks are extended tTHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON THE REALITY OF USING ENGLISH IN CORRESPONDENCE OF STAFF IN CUSTOMER SERVICEDEPARTMENT AT The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions vice Department at Hapyc Inc who have enthusiastically taken part in the research. My thanks also give to all of our friends at Thuongmai University who have been the best study partners since the very beginning.Last but not least, my thank gives to our parents who have been emotionally and financia The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions lly supporting us to study English at Thuongmai University. If it was not because of their help, I would never be here to finish this study.I sincerelThe reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions
y thank you!Hanoi, April 18th, 2021StudentNguyen Khanh Linh1ABSTRACTBusiness correspondence is considered (0 be an important skill of learning writingTHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON THE REALITY OF USING ENGLISH IN CORRESPONDENCE OF STAFF IN CUSTOMER SERVICEDEPARTMENT AT The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions ation in writing can reduce job advancement, limit social interactions, and negatively affect a writer's assessment of a writer's ability and reputation.This study investigates the reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions . In other words, to find the difficulties employees have to come through and find ways to solve these problems. The method used for this research isThe reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions
quantitative. The tools used for data collection were interviews and structured questionnaires. The collected data was analyzed both descriptively andTHUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON THE REALITY OF USING ENGLISH IN CORRESPONDENCE OF STAFF IN CUSTOMER SERVICEDEPARTMENT AT The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions review shows that with careful preparation and integration, writing in business correspondence can play an important role in supporting learners' overall communication skills including communication, direct and indirect communication.TABLE OF CONTENTSACKNOWLEDGEMENTS................................ The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions .............iABSTRACT....................................................iiTABLE OF CONTENTS..........................................iiiLIST OF ABBRThe reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions
EVIATIONS........................................VLIST OF TABLES AND FIGURES..................................viCHAPTER 1: OVERVIEW OF THE STUDY......THUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON THE REALITY OF USING ENGLISH IN CORRESPONDENCE OF STAFF IN CUSTOMER SERVICEDEPARTMENT AT The reality of using English in correspondence of staff in Customer Service Department at Hapyc Inc and suggested solutions Aims of the study.......................................4THUONGMAI UNIVERSITYENGLISH FACULTYGRADUATION PAPERA STUDY ON THE REALITY OF USING ENGLISH IN CORRESPONDENCE OF STAFF IN CUSTOMER SERVICEDEPARTMENT ATGọi ngay
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