Topics of business to business interaction

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Nội dung chi tiết: Topics of business to business interaction

Topics of business to business interaction

TOPIC 3:Telephone skills trainingYour company has decided to run a one-day course on effective telephone skills at work.You have been asked to prepare

Topics of business to business interaction e the course.Discuss the situation together and decide:•which staff in a company would most benefit from this type of training course.•what advice and

training should be given during the courseNgân : Hi, Linh. How’s it going?Linh: Hi, Ngân. I’m fine, thanks.N: Great! Today we are going to talk about Topics of business to business interaction

the one-day course on effective telephone skills at work which you have been asked to prepare.L: Yeah, let’s start.N: uh. Let’s tell me which staff i

Topics of business to business interaction

n a company would most benefit from this type of training course?L: I think telesales are the ones who will benefit the most from this type of trainin

TOPIC 3:Telephone skills trainingYour company has decided to run a one-day course on effective telephone skills at work.You have been asked to prepare

Topics of business to business interaction as well as understand the needs and psychology of customers and solve their problem in a friendly and professional manner.N: What about the others? Wi

ll they get any benefit from tills course?L: I think anyone will also improve their skills to have a good understanding of customer care issues and de Topics of business to business interaction

velop an agile approach when answering the phone but telesales are still the ones that gain a lot.N: Well done. I completely agree with you. And what

Topics of business to business interaction

advice and training should be given during the course?L: For the most part, I wanna give some advice to them in this training course is that telesales

TOPIC 3:Telephone skills trainingYour company has decided to run a one-day course on effective telephone skills at work.You have been asked to prepare

Topics of business to business interaction pany offers.N: I couldn’t agree with you more. As sendee people, it’s important to understand how important our customers are to our company. What els

e?L: In the course, we will teach staff ways to make a good first impression and show their personality to customers, essential telephone time managem Topics of business to business interaction

ent and organization, and Communication skills for difficult clients, so on,...N: That sounds great. I hope that through this course our staff, especi

Topics of business to business interaction

ally telesales, will improve and develop their skills to work over the phone effectively to attract customers. OK, that’s all. See you later.L: Yepp,

TOPIC 3:Telephone skills trainingYour company has decided to run a one-day course on effective telephone skills at work.You have been asked to prepare

Topics of business to business interaction rs old.You have been asked to make suggestions for promoting the car.Discuss the situation together and decide:•which features of a car might be impor

tant to the target group.•how an advertising campaign could present the carL: Today we have a small meeting about our plan for promoting our new car. Topics of business to business interaction

So Miss N, which features of a car might be important to the target group?N: Automatic emergency braking: The system applies the brakes on its own to

Topics of business to business interaction

prevent a collision when it senses a vehicle in its way, or to reduce the force of an impact that can’t be avoided. Systems that include pedestrian de

TOPIC 3:Telephone skills trainingYour company has decided to run a one-day course on effective telephone skills at work.You have been asked to prepare

Topics of business to business interaction .N: In terms of advertising campaign, how could it present the car Miss Ngân?L: We can add video advertisements to our website, sharing it on social m

edia, or uploading it on YouTube. Online video can offer our potential customers an experience that persuades them to buy the products.N: Okay. Noted. Topics of business to business interaction

So i’ll report these information to our bossL: Sure. Thanks for joining today meeting, NN: Yeah, have a nice day

TOPIC 3:Telephone skills trainingYour company has decided to run a one-day course on effective telephone skills at work.You have been asked to prepare