Effective quality management in vietnamese higher education institutions
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Effective quality management in vietnamese higher education institutions
Effective quality management in vietnamese higher education institutions
EFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions he requirements of the degree ofDoctor of Philosophy43405Melbourne Centre for the Study of Higher EducationMelbourne Graduate School of EducationThe University of MelbourneAbstractGiven the current efforts of Vietnamese HEIs to increase quality and catch up with world-ranking universities, it is wor Effective quality management in vietnamese higher education institutions thwhile to examine the nature of quality management (QM) implementation in the Vietnamese context and culture. In seeking to go beyond the previous scEffective quality management in vietnamese higher education institutions
ant research systematically examining the management of quality assurance (QA) in Vietnamese HEIs, this study aims to investigate the nature of QM in EFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions loping a conceptually rigorous and empirically validated framework of QM for Vietnamese public HEIs; (ii) investigating the nature of QM in Vietnamese public universities; and (iii) examining implications for national policy and HEI practice based on the outcomes of the research.The study examines t Effective quality management in vietnamese higher education institutions he context of Vietnamese higher education as a rationale for the research and higher education and HEI definitions and relevant characteristics as a bEffective quality management in vietnamese higher education institutions
ackground for the analysis. To guide the design of a conceptual QM framework, it explores the major concepts of quality, QA, QM, and a modified DemingEFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions This theoretical understanding helped with the review of the six meta-analyses on QM in higher education to establish essential dimensions representing good practices in world higher education which would potentially work in the Vietnamese context.For empirical validation, a review was administered Effective quality management in vietnamese higher education institutions to international and local experts in higher education and QM in higher education through a two-round survey. The findings yielded an empirically valEffective quality management in vietnamese higher education institutions
idated conceptual framework. This framework, in turn, directed the location of the relevant documents and guided semi-structured interviews at three sEFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions r national policy and institutional operations.Evidence from the study shows that Vietnamese public HEIs are still at an early stage in QM implementation. The recent efforts to improve QA that emphasise performance-based assessment solved many weaknesses and pushed these HEIs to a higher level. Howe Effective quality management in vietnamese higher education institutions ver, they insufficiently accommodated unique institutional requirements, did little to support improvement and ultimately enhancement, and seemed to bEffective quality management in vietnamese higher education institutions
e underdeveloped in some essential dimensions such as information management and benchmarking. Not surprisingly, they met some resistance.The findingsEFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions t and innovation, the study suggests a QM framework consisting of nine dimensions, namely, continuous improvement, leadership and management, information management, resource management, education and research management, stakeholder focus and satisfaction, partnership development and management, be Effective quality management in vietnamese higher education institutions nchmarking within the institution and beyond, and healthy relationship management. The thesis recommends a compliance culture for the initial stage toEffective quality management in vietnamese higher education institutions
develop a full commitment to QA from all stakeholders. For long-term strategies, trust and transparency should be strongly established through qualitEFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions knowledgment has been made in the text to all other material used,iii.The thesis is fewer than 100,000 words in length, exclusive of tables, bibliographiesand appendices.Signature:Phan, Thi Kim Loan43405iiAcknowledgmentsImagining, researching and writing the doctoral dissertation is a difficult and Effective quality management in vietnamese higher education institutions often lonely process. However, it is far from a solitary effort and I have been blessed with wonderful support from my supervisors, mentors, researchEffective quality management in vietnamese higher education institutions
participants, friends, and family members on this journey. It would take as many pages as the dissertation itself to list everyone who has helped and EFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions t go to my supervisors, Professor Leo Goedegebuure and Professor Hamish Coates for their patience, inspiration, support, and particularly, their incredibly kind graciousness when providing feedback and much needed critique. They made sure I felt respected and encouraged through every step of the dis Effective quality management in vietnamese higher education institutions sertation. They were always positive and instrumental in helping me shape the thesis, allowing me to struggle long enough to figure out the solutionsEffective quality management in vietnamese higher education institutions
on my own, and then had a masterful way of providing valuable feedback. I also extend thanks to my committee chair, Associate Professor Chi Baik for hEFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions been a privilege beyond measure. Without the professional guidance and constant encouragement of these three, I could not have completed the thesis, and I am unable to adequately express the depth of my appreciation for their support.I would like to express my gratitude to Dr. Alistair Wood. His im Effective quality management in vietnamese higher education institutions mense knowledge and sound experience as a leader and as senior lecturer at Universiti Brunei Darussalam in South East Asia greatly contributed to theEffective quality management in vietnamese higher education institutions
success of the thesis. I sincerely appreciate his dedicated work and his linguistics insights on improving the clarity throughout my thesis. Dr. Wood'EFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions participation of a great many other experts and interviewees both from Vietnam and other countries around the world particularly from ASEAN countries. I am very grateful to the participants who contributed their precious time and insights to this study. Thank you all for your expertise and support.I Effective quality management in vietnamese higher education institutions am indebted to my lecturers, colleagues and students from the University of Humanities and Social Sciences, Vietnam National University, Ho Chi MinhEffective quality management in vietnamese higher education institutions
City. Especially, I wish to express my appreciation to Dr. Lê Hoàng Dũng, dean of my faculty. He encouraged me to consider graduate study, providing vEFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of th Effective quality management in vietnamese higher education institutions ead of the quality office, who was my first challenging reader of my chapters. My lecturers, colleagues and students' love and support are a great source of encouragement even though they are thousands of miles away. Effective quality management in vietnamese higher education institutions EFFECTIVE QUALITY MANAGEMENTIN VIETNAMESE HIGHER EDUCATION INSTITUTIONSPHAN, THI KIM LOANORCID: 0000-0001-5286-380XSubmitted in total fulfilment of thGọi ngay
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