The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
THE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city SATISFACTION IN ELECTRONIC BANKING AT VIET NAM PROSPERITY BANK HO CHI MINH CITYGRADUATION THESISMAJOR: FINANCE - BANKINGCODE: 734021HO CHI MINH CITY. JANUARY - 2021THE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE Tin YEN UNITTHE IMPACT OF SERVICE QUAL The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city ITY ON CUSTOMER SATISFACTION IN ELECTRONIC BANKING ATVIET NAM PROSPERITY BANK HO CHI MINH CITYGRADUATION THESISMA JOR: FINANCE - BANKINGCODE: 734021SUThe impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
PERVISORNGl’YEN THI MY HANH. PhDHO CHI MINH CITY, JANUARY - 2021ABSTRACTInformation technology advancements have been rapidly implemented in the bankiTHE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city nsactions at a high and continuous speed. Banks arc racing to modernize their information systems, and launch a series of new services such as "phone banking": "Internet banking", automatic money transfer and withdrawal ... make banking services popular and widely available. Therefore, for a bank to The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city get closer to customers, the bank itself must improve and apply c-banking to its obvious products and services. To serve the demands of customers proThe impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
mptly, regardless of time and space, banks must constantly be updating consumer reviews and improve products and services in the best way. Since VPBanTHE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city Besides, the society and the demands of customers will be higher, the bank should pay attention to how satisfied customers are when using VPbank Online. I he author made the decision to investigate “ The impact of service quality on customer satisfaction in electronic banking at Viet Nam Prosperity The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city Bank Ho Chi Minh City” to find out factors affecting customer satisfaction. In terms of the quality of e-banking services offered by VPBank in I Io CThe impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
hi Minh City, there is a foundation for the bank to steadily increase operational quality and customer satisfaction.The structure of the thesis is divTHE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city 5: Conclusions and recommedations.The research utilizes qualitative and quantitative approaches to assess the variables impacting e-banking satisfaction, focusing on a database of surveys of 385 consumers using power banking services using the service level assessment model that provided by Sakhaei The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city , et al. (2014). According to Sakhaei, et al. (2014) described 6 factors: reliability, efficiency, responsiveness, fulfillment, security/privacy, andThe impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
website design as internet banking service quality dimensions were identified and proposed indicators to measure customer satisfaction with service quTHE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city vice quality on customer satisfaction inelectronic banking at VPBank IIo Chi Minh City. (1) Strongly disagree. (2) Disagree. (3) No idea. (4) Agree, (5) Strongly agree. Sample selection: Respondents are based on a convenient, non-probabilistic method because this is an easy sampling method, which me The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city ans that clients who agree to be interviewed can be survey samples.Methods of processing and analyzing data including descriptive statistics are usedThe impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
for statistical purposes; Cronbach's Alpha's confidence coefficient method: to test the reliability of the scale; Exploratory' factor analysis (EFA): THE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city valuate the suitability of the model and explain the effect of variables in practice. ANOVA analysis: rhe average bottle test of two separate samples to compare the average outcomes of the variable age. gender, average monthly salary, and time using personal Internet Banking sen ice of VPBank custom The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city ers.According to the findings of the report, there are six factors shaping individual customer satisfaction with the current level of c-banking servicThe impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
es al VPBank, and the degree of impact of those factors varies. The scale in the building model illustrates 66.6 percent of customer satisfaction by uTHE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city and 1 u (fulfillment). In which the following regression equation is used to measure the strength of the factors’ influence:cs - O.427RE+O.354EI'+().2()8RES-().2O2PR^O.()89I L-0.080WDReliability has the strongest influence on satisfaction, followed by Efficiency. Responsiveness. Privacy/Securily. rh The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city e element that has the least effect on satisfaction arc Fulfillment and Website Design. This result would serve as the framework for the author to proThe impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city
vide specific and realistic ways to boost customer satisfaction by using VPBank IICMC's e-banking sendees.From the above research results, the author THE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city ndations for the element of Reliabilityrhe number of customers signing up for VPBank's e-banking services is growing everyday. New electronic banking products must still be checked, as there may be manyiierrors during operation. VPBank must closely scrutinize the commodity before releasing it to con The impact of service quality con customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city sumers. Information management teams and counter tellers can organize and answer requests efficiently and easily.THE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMER THE STATE BANK OF MET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE nil YEN LINKTHE IMPACT OF SERVICE QUALITY ON CUSTOMERGọi ngay
Chat zalo
Facebook