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Improving staff satisfaction the case of vietinbank’s branch 91

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Improving staff satisfaction the case of vietinbank’s branch 91

Lunghwa Uliiversityof Scienceand TechnologyDepartment of Business AdministrationThesis for a Master’s DegreeImproving Staff Satisfaction - The case of

Improving staff satisfaction the case of vietinbank’s branch 91 fVietinBank’s Branch 91Researcher: Nguyen Thi Hanh NguyenSupervisor 1: Hung Nguyen (PhD)Supervisor 2: Huang, Sheng-Ju (PhD)143405Lunghwa Universit} of

Science and TechnologyApproval Certificate of Master's Degree Examination BoardThis is to certify that the Master’s Degree Examinations Board has app Improving staff satisfaction the case of vietinbank’s branch 91

roved the thesis Improving Staff Satisfaction The case of VietinBank’s Branch 91 published by Mr. I Ms.Nguven Thi Hanh Nguyen in the Master Program of

Improving staff satisfaction the case of vietinbank’s branch 91

Graduate School of Department of Business AdministrationMaster’s Degree Examination BoardBoard Members ■ Tsan, Chia-ChiAdvisors:Nguyen Van DinhNguyen

Lunghwa Uliiversityof Scienceand TechnologyDepartment of Business AdministrationThesis for a Master’s DegreeImproving Staff Satisfaction - The case of

Improving staff satisfaction the case of vietinbank’s branch 91 of Viet inBank’s Branch 91 Pages: 60 pagesUniversity: Lunghwa University of Science and TechnologyGraduate School: Department of Business Administrat

ionDale: November 2018Degree: MasterResearcher: Nguyen '1 hi llanh NguyenAdvisor: Hung Nguyen PhD and Huang. Sheng-Ju PhDKeywords: Staff Satisfaction, Improving staff satisfaction the case of vietinbank’s branch 91

factors affecting staff satisfaction. Employee motivationMotivating employees is one of biggest concerns of any managers as happy and satisfied staff

Improving staff satisfaction the case of vietinbank’s branch 91

will give their best to the organization. Numerous previous studies have given the relationship between staff satisfactory and business performance.

Lunghwa Uliiversityof Scienceand TechnologyDepartment of Business AdministrationThesis for a Master’s DegreeImproving Staff Satisfaction - The case of

Improving staff satisfaction the case of vietinbank’s branch 91 o improvclhc degree of staff satisfaction and business performance. Tn this study, the result from an internal survey is used to indicate factors infl

uencing staff satisfaction. The qucslionnaừc survey was issued to 19 staff who have more than 6 months working in Branch 91. so they have experienced Improving staff satisfaction the case of vietinbank’s branch 91

activities in Branch 91 and can easy answer the questions, The research model includes eight factors: respectful treatment of all employees at all lev

Improving staff satisfaction the case of vietinbank’s branch 91

el, compensation, overall benefits, job security, trust between employees and senior, development opportunities and recognition. The qualitative resul

Lunghwa Uliiversityof Scienceand TechnologyDepartment of Business AdministrationThesis for a Master’s DegreeImproving Staff Satisfaction - The case of

Improving staff satisfaction the case of vietinbank’s branch 91 tions for the improvement of job satisfaction of employees in Branch 91.

Lunghwa Uliiversityof Scienceand TechnologyDepartment of Business AdministrationThesis for a Master’s DegreeImproving Staff Satisfaction - The case of

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