Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi

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Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi

INTERNATIONAL SCHOOL•WTKXM NOKVUL ofiAMnv. HUC4AE NANTESkONOMK » MAkĂÕimìNTUNIVERSITE DE NANTESRESEARCH ON CUSTOMER'S SATISFACTION F0RTHE4P'S PIZZA RE

Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi ESTAURANT IN HANOIMKT6 NANTES / IS-VNUStudent: T.F MAT MATAdvisor: Dr. Do Thi BinhEX INTERNATIONALÌS sp*0oLk 7/ KTXZ* KĐXMM. IMlOTTY•• •AE NANTES(CONO

MIt * MÀNA6ÍMÍHỈUNIVERSITE DE NANTESTABLE OF CONTENTSINTRODUCTION...............................................................1Chapter 1: GENERAL IN Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi

TRODUCTION OF THE STUDY...............................41.1.Problem statement.....................................................41.2.The research que

Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi

stion.................................................41.3.The objective of the study............................................41.4.The objects and

INTERNATIONAL SCHOOL•WTKXM NOKVUL ofiAMnv. HUC4AE NANTESkONOMK » MAkĂÕimìNTUNIVERSITE DE NANTESRESEARCH ON CUSTOMER'S SATISFACTION F0RTHE4P'S PIZZA RE

Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi the survey............................................41.4.3Scope of the study...................................................41.4.4Time period....

......................................................4Chapter 2: LITERATURE REVIEW AND RESEARCH MODE!............................62.1Literature revie Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi

w......................................................62.1.1Theoretical Concepts.................................................62.1.2 1 hcorclical

Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi

model of customer satisfaction...................................82.2Research Model......................................................11CH.LP1ER 3:

INTERNATIONAL SCHOOL•WTKXM NOKVUL ofiAMnv. HUC4AE NANTESkONOMK » MAkĂÕimìNTUNIVERSITE DE NANTESRESEARCH ON CUSTOMER'S SATISFACTION F0RTHE4P'S PIZZA RE

Research on customer’s satisfaction for the 4p’s pizza restaurant in hanoi l introduction of 1TB1Z.......................................16

INTERNATIONAL SCHOOL•WTKXM NOKVUL ofiAMnv. HUC4AE NANTESkONOMK » MAkĂÕimìNTUNIVERSITE DE NANTESRESEARCH ON CUSTOMER'S SATISFACTION F0RTHE4P'S PIZZA RE