Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks
Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks
UNIVERSITẾ DE NANTESIAE NANTES-1- INTERNATIONAL ỈS ttHopi.Cohort 2016-2018Master’s ThesisResearch on Customer satisfaction on the quality of E-Banking Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks g services in Vietnamese Commercial BanksAuthor : Pham The TuyenSupervisor : Assoc. Prof. Dr. Pham Thi LienHanoi, May 2018ACKNOWLEDGMENTSFirstly, I would like to thank all of professors and teachers of Ha Noi national university gave me the opportunity to study in an international standard quality p Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks rogram.Secondly, Ĩ would like to thank Prof.Dr. Pham Thi Lien is teacher led me to complete this Thesis.Thirdly, 1 would like to thank my parents whoResearch on customer satisfaction on the quality of e banking services in vietnamese commercial banks
have always beside me to encourage and support me throughout learning process as well as this thesis.Finally. I would like to thank friends. colleagueUNIVERSITẾ DE NANTESIAE NANTES-1- INTERNATIONAL ỈS ttHopi.Cohort 2016-2018Master’s ThesisResearch on Customer satisfaction on the quality of E-Banking Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks ....................0ABSTRACT....................................................................4ABBREVIATIONS...............................................................5LIST OF TABLES..............................................................6LIST OF CHARTS.................................. Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks ............................6LIST OF DIAGRAMS............................................................6INTRODUCTION................................Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks
................................71Rationale for the Research...............................................72Overview of research situation...........UNIVERSITẾ DE NANTESIAE NANTES-1- INTERNATIONAL ỈS ttHopi.Cohort 2016-2018Master’s ThesisResearch on Customer satisfaction on the quality of E-Banking Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks ...............................105Research Scopes.........................................................116Research Questions......................................................117Research Methods........................................................118Structure of the thesis.................. Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks ...............................11CHAPTER 1. LITERATURE REVIEW ...............................................121.1.Electronic Banking services........Research on customer satisfaction on the quality of e banking services in vietnamese commercial banks
....................................121.1.1.rhe concept of L-banking.............................................121.1.2.The benefits and risks of E-bUNIVERSITẾ DE NANTESIAE NANTES-1- INTERNATIONAL ỈS ttHopi.Cohort 2016-2018Master’s ThesisResearch on Customer satisfaction on the quality of E-BankingUNIVERSITẾ DE NANTESIAE NANTES-1- INTERNATIONAL ỈS ttHopi.Cohort 2016-2018Master’s ThesisResearch on Customer satisfaction on the quality of E-BankingGọi ngay
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