The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank
The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank
11UKKRSITỂDEKANTESINTERNATIONAL SCHOOLVWTHAM NATIONAL UMWRSHV, HANOICohort 2016 - 2018-MASTER THESIS“THE FACTORS AFFECTING CUSTOMER SATISFATION IN RET The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank TAIL BANKINGAT VIETNAM MARITIME COMMERCIAL JOINT STOCK BANK”Advisor: PhD. DAO TUNGAuthor: TRAN THI THAOHanoi. 05/20181ACKNOWLEDGEMENTWith the approval of the International Faculty of the National University, the University of Nantes and my teacher. PhD. DAO TUNG. I have chosen the subject of the res The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank earch "THE FACTORS AFFECTING CUSTOMER SATISFATION IN RETAIL BANKING AT VIETNAM MARITIME COMMERCIAL JOINT STOCK BANK”.To complete this thesis, I wouldThe factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank
like to express my deep gratitude to all the teachers were enthusiastic teaching and guidance during my study, research and training at the department11UKKRSITỂDEKANTESINTERNATIONAL SCHOOLVWTHAM NATIONAL UMWRSHV, HANOICohort 2016 - 2018-MASTER THESIS“THE FACTORS AFFECTING CUSTOMER SATISFATION IN RET The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank s given us a very-sincere affection, warmth, an attitude to work very carefully, exemplary. I could not have imagined having a better mentor than her my graduation topic.Although my work is very busy, I always try my best to complete the thesis. However, the first time doing an academic research bri The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank ngs me from this challenge to another one. So it is impossible to avoid all difficulties in doing the research. So I would like to receive valuable feThe factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank
edback from the teachers and colleagues to my study in order to get my thesis completed.Last but not least, I also would like to express my special th11UKKRSITỂDEKANTESINTERNATIONAL SCHOOLVWTHAM NATIONAL UMWRSHV, HANOICohort 2016 - 2018-MASTER THESIS“THE FACTORS AFFECTING CUSTOMER SATISFATION IN RET The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank erely thank with my best regards.Hanoi. May. 2018Author: Tran Thi Thao - FBA8TABLE OF CONTENTSABBREVIATIONS....................................................................6LIST OF TABLES...................................................................7LIST OF CHARTS............................ The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank .......................................7L1STO11HAGRAMS...................................................................7ABSTRACT....................The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank
.....................................................8INTRODUCTION.....................................................................91Rationale for11UKKRSITỂDEKANTESINTERNATIONAL SCHOOLVWTHAM NATIONAL UMWRSHV, HANOICohort 2016 - 2018-MASTER THESIS“THE FACTORS AFFECTING CUSTOMER SATISFATION IN RET The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank Objectives.......................................................144Research Subjects.........................................................145Research Scopes...........................................................146ResearchQuestions.........................................................147R The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank esearch Methods..........................................................158Structure of the thesis...................................................The factors affecting customer satisfation in retail banking at vietnam maritime commercial joint stock bank
1511UKKRSITỂDEKANTESINTERNATIONAL SCHOOLVWTHAM NATIONAL UMWRSHV, HANOICohort 2016 - 2018-MASTER THESIS“THE FACTORS AFFECTING CUSTOMER SATISFATION IN RET11UKKRSITỂDEKANTESINTERNATIONAL SCHOOLVWTHAM NATIONAL UMWRSHV, HANOICohort 2016 - 2018-MASTER THESIS“THE FACTORS AFFECTING CUSTOMER SATISFATION IN RETGọi ngay
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