Determinants of customer satisfaction at SHB in sai gon branch

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Determinants of customer satisfaction at SHB in sai gon branch

SOUMOPEN UNIVERSITY MALAYSIAwornRESEARCH PROJECT(BMBR5103)DETERMINENTS OF CUSTOMER SATISFACTIONAT SHB IN SAIGON BRANCHSTUDENT’S FULL NAME: NGUYEN HAl

Determinants of customer satisfaction at SHB in sai gon branch DUONGSTUDENT ID:CGS00016602INTAKE:November, 2013ADVISOR'S NAME & TITLE : Assoc. Prof., PhD. NGUYEN PHAN42095HUTECH LIBRARY4-6^55DETERMINENTS OF CUSTO

MER SATISFACTION ATSHB IN SAIGON BRANCHAcknowledgementsFirst of all, I would like to express my sincere gratitude the advisor - Assoc. Prof., PhD. NGU Determinants of customer satisfaction at SHB in sai gon branch

YEN PHAN, he dedicated to help and guide me during the process of implementing the project. And I would like to thank most sincerely to all faculty of

Determinants of customer satisfaction at SHB in sai gon branch

HUTECH and OƯM conveyed and guided me useful knowledge during studying in school.Besides, I also would like to thank to the manager and staffs in SHB

SOUMOPEN UNIVERSITY MALAYSIAwornRESEARCH PROJECT(BMBR5103)DETERMINENTS OF CUSTOMER SATISFACTIONAT SHB IN SAIGON BRANCHSTUDENT’S FULL NAME: NGUYEN HAl

Determinants of customer satisfaction at SHB in sai gon branch d friends always encourage me during the study and completed the project.Ho Chi Minh City, 17 April, 201511 p a g eDETERMIN ENTS OF CUSTOMER SA TISFAC

TION A T SHB IN SAIGON BRANCHAdvisor’s assessmentAdvisor’s signature2|PageDETERMIN ENTS OF CUSTOMER SA TISFACTION A T SUB IN SAIGON BRANCHTABLE CONTEN Determinants of customer satisfaction at SHB in sai gon branch

TLIST OF TABLES...................................... ............... 6LIST OF CHART & DIAGRAM.....................................................

Determinants of customer satisfaction at SHB in sai gon branch

..7LIST OF ACRONYMS....................................................... 8Abstract................................................................9C

SOUMOPEN UNIVERSITY MALAYSIAwornRESEARCH PROJECT(BMBR5103)DETERMINENTS OF CUSTOMER SATISFACTIONAT SHB IN SAIGON BRANCHSTUDENT’S FULL NAME: NGUYEN HAl

Determinants of customer satisfaction at SHB in sai gon branch ................................101.3Research problems..............................................11

SOUMOPEN UNIVERSITY MALAYSIAwornRESEARCH PROJECT(BMBR5103)DETERMINENTS OF CUSTOMER SATISFACTIONAT SHB IN SAIGON BRANCHSTUDENT’S FULL NAME: NGUYEN HAl