Determinants of tenant satisfaction on service quality

➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạm

Loại tài liệu: PDF

Số trang: 54 Trang

Tài liệu: ✅ ĐÃ ĐƯỢC PHÊ DUYỆT

TẢI VỀ

Nội dung chi tiết: Determinants of tenant satisfaction on service quality

Determinants of tenant satisfaction on service quality

_________wfOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)DETERMINANTS OF TENANT SATISFACTION ON SERVICE QUALITYStudent’s name:NGUYEN NGOC MINHS

Determinants of tenant satisfaction on service quality Student’s ID:16616Intake:41579Advisor’s name:Assoc. Prof. NGUYENPHANHUTECH Library _________________42095Research Project: BMBR5Ỉ03Name: Nguyen Ngoc M

inh - ID: 016616Intake: November 2013Advisor’s AssessmentAdvisor’s signature2Research Project: BMBR5103Name: Nguyen Ngoc Minh -ID: 016616Intake: Novem Determinants of tenant satisfaction on service quality

ber 2013TABLE OF CONTENTSAdvisor’s assessment...................................................2Table of Contents....................................

Determinants of tenant satisfaction on service quality

..................3Abstract...............................................................5Chapter It INTRODUCTION ...................................

_________wfOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)DETERMINANTS OF TENANT SATISFACTION ON SERVICE QUALITYStudent’s name:NGUYEN NGOC MINHS

Determinants of tenant satisfaction on service quality ..................71.3The Importance of Research Topic.......................................81.4Research Objectives..................................

..................81.5Research Questions.....................................................81.6Research Scope....................................... Determinants of tenant satisfaction on service quality

..................9Chapter 2: LITERATURE REVIEW.................................................102.1Theoretical Customer Satisfaction and Service Qua

Determinants of tenant satisfaction on service quality

lity Review..........102.2Empirical Literature..................................................162.2.1TQM Contribution To Customer Satisfaction and

_________wfOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)DETERMINANTS OF TENANT SATISFACTION ON SERVICE QUALITYStudent’s name:NGUYEN NGOC MINHS