Factors affecting tourist satisfaction
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Factors affecting tourist satisfaction
Factors affecting tourist satisfaction
SOUMOPE N UNIVERSITY MALAYSIAFACTORS AFFECTING TOURIST SATISFACTION: A CASE STUDY OF INNOVIET TRAVEL COMPANYMl IM X I X \AIIMl IM X I IDIX I \KI\D\ |S Factors affecting tourist satisfaction S< IK: PHAN TRAN TV YEN: 01 (>629: NOVEMBER, 2013: ASSOC .PROF. PH.D PHAN DINH NCỈVYEN[ HUTECH LIBRARYApril, 2015\d ' IVÍ fAdvisor’s signaturei Ị p 3 K eAbstractFrom the last March of 2014 and early 2015, Vietnam’s tourism sector had experienced a consecutive decline in the number of international t Factors affecting tourist satisfaction ourist arrivals. This significantly affected to the economic sectors are operating in tourism, in particular it affected to many international travelFactors affecting tourist satisfaction
agents. This study choose a particular company named Innoviet Travel Company to measure the tourist satisfaction of the tours. The data were collectedSOUMOPE N UNIVERSITY MALAYSIAFACTORS AFFECTING TOURIST SATISFACTION: A CASE STUDY OF INNOVIET TRAVEL COMPANYMl IM X I X \AIIMl IM X I IDIX I \KI\D\ |S Factors affecting tourist satisfaction atisfaction. The result shows the different factors such as: Tourist Guide, Toutrist Attraction, Accommodation, Payment have the positive impact on tourist satisfaction in terms of quality of tour services of Innoviet. The result of the study provides a better understanding of the factors affecting Factors affecting tourist satisfaction directly to the tourist satisfaction to the tours of Innoviet. From this analysis, it also gives some policy recommendations for the company to implemFactors affecting tourist satisfaction
ent and improve the quality of tour products and business practices.Key words : Tourist, Satisfaction, Innovietii I p a g e'- I'tí.CertificationAdvisoSOUMOPE N UNIVERSITY MALAYSIAFACTORS AFFECTING TOURIST SATISFACTION: A CASE STUDY OF INNOVIET TRAVEL COMPANYMl IM X I X \AIIMl IM X I IDIX I \KI\D\ |S Factors affecting tourist satisfaction ............................iiTable of Contents.........................................................................iiiList of Tables.............................................................................ivList of Figure...................................................................... Factors affecting tourist satisfaction .......ViCHAPTER 1: INTRODUCTION.....................................................................11.1Problem statement............................Factors affecting tourist satisfaction
........................................11.2Research Objectives..................................................................31.3Research questionSOUMOPE N UNIVERSITY MALAYSIAFACTORS AFFECTING TOURIST SATISFACTION: A CASE STUDY OF INNOVIET TRAVEL COMPANYMl IM X I X \AIIMl IM X I IDIX I \KI\D\ |S Factors affecting tourist satisfaction .......41.5Research structure...................................................................4CHAPTER 2: LITERATURE REVIEW................................................................52.1The overview of Innovict Travel Company..............................................5 Factors affecting tourist satisfaction SOUMOPE N UNIVERSITY MALAYSIAFACTORS AFFECTING TOURIST SATISFACTION: A CASE STUDY OF INNOVIET TRAVEL COMPANYMl IM X I X \AIIMl IM X I IDIX I \KI\D\ |SGọi ngay
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