Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch
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Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch
1ACKNOWLEDGEMENTSIt is my proud privilege to release the feeling of my gratitude to person who helped me directly or indirectly to conduct this resear Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branchrch project work. I express my heart full indebted and owe a deep sense of gratitude to my professor Mrs Nguyen Thi Mai Trang for her sincere guidance and inspiration in completing this project. I am extremely thankful to the director, the staff and all faculties' members of HD bank in Vung Tail cit Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branchy for their coordination and cooperation and for their kind guidance and encouragement. They have more or less contributed to the preparation of thisImproving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch
project report but I will be always indebted to them.The project has indeed helped me to explore more knowledgeable, related to my job and I am sure i1ACKNOWLEDGEMENTSIt is my proud privilege to release the feeling of my gratitude to person who helped me directly or indirectly to conduct this resear Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch.............................................101.2I ID bank Vung Tau branch and competitors......................................111.3Business situation of I ED bank Vung Tan branch and other competitors..........142Problem identification..........................................................162. Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch1Possible reasons of low customers satisfaction.................................202.2The HD hank network of business points problem...................Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch
..............222.3The HD banks percentag.e_suppo£t_lend.ing base_on_CQllat.eral values...........2?2.4The capacity of bank staff and the tamers......1ACKNOWLEDGEMENTSIt is my proud privilege to release the feeling of my gratitude to person who helped me directly or indirectly to conduct this resear Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch.................................................303.2The alternative 2..............................................................334Action plan.....................................................................345Supporting information..........................................................3 Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch65.1Research methodology...........................................................365.2Guideline.....................................................Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch
.................385.3I ilerature review.............................................................405.4Transcript..................................1ACKNOWLEDGEMENTSIt is my proud privilege to release the feeling of my gratitude to person who helped me directly or indirectly to conduct this resear Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branchanagers and bank staff.................................52PART 3: Qualitative Research Report................................................57LIST OF TABLESTable 1. Branch network and business location of three banks in Vung Tail city'.......................23Table 2. The report about employees of H Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branchD bank-Vung Tau branch................................31Table 3. Expected cost of training bank staff in three days in HCM city.......................Improving service quality, customer satisfaction and loyalty solutions to the case of HD bank vung tau branch
32Table 4. Expected cost of three workshops for farmers in Vung Tau city........................34Table 5. The basic information of six current custom1ACKNOWLEDGEMENTSIt is my proud privilege to release the feeling of my gratitude to person who helped me directly or indirectly to conduct this resear1ACKNOWLEDGEMENTSIt is my proud privilege to release the feeling of my gratitude to person who helped me directly or indirectly to conduct this researGọi ngay
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