Lack of training at CGV cinemas

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Nội dung chi tiết: Lack of training at CGV cinemas

Lack of training at CGV cinemas

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHr»■K

Lack of training at CGV cinemasATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2019UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHk

I s Bterwuatioml Sdiooloi tudnimNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: Dr. Nguyen Phong NguyenHo Lack of training at CGV cinemas

Chi Minh City - Year 20192AcknowledgmentFirst and foremost, I have to thank my research supervisor, Dr. Nguyen Phong Nguyen, without his assistance an

Lack of training at CGV cinemas

d dedicated involvement in every step throughout the process, this paper would have never been accomplished. I would like to thank you very much for y

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHr»■K

Lack of training at CGV cinemasor this research project: Mr. Park Hye Sung, Mr. Pham Van Dien, Mr. Vuong The Phong, Mr. Thai Gia Vuong, who are managers of GJ CGV Viet Nam Co. Ltd.

Without their passionate participation and input, the validation interview could not have been successfully conductedI would also like to acknowledge Lack of training at CGV cinemas

Dr. Pham Phu Quoc, of the International School of Business at University of Economic Ho Chi Minh city as the second reader of this thesis, and I am gr

Lack of training at CGV cinemas

atefully indebted to him for his very valuable comments on the proposal of this thesis.I also would like to express my sincere thanks to all the membe

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHr»■K

Lack of training at CGV cinemase process that I have undertaken this thesis. The comments from you helped me have more information as well as materials to complete this thesis.Final

ly, I must express my very profound gratitude to my parents and to my wife for providing me with unfailing support and continuous encouragement throug Lack of training at CGV cinemas

hout my years of study and through the process of researching and writing this thesis. This accomplishment would not have been possible without them.T

Lack of training at CGV cinemas

hank you.Nguyen Ngoc MinhExcutive summaryAs a member of (he operation department, after analyzing the report of Voice Of Customer (VOC), I noticed the

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHr»■K

Lack of training at CGV cinemas. As a business in the entertainment service industry, this greatly affects the image and brand awareness of the company which might cause losing cust

omers, the company cannot achieve revenue and profit targets. The customer complains about the quality of service comes from many problems, but the mo Lack of training at CGV cinemas

st important problem is the professionalism and service attitude of employees because (he company is lacking training programs resulting in employees

Lack of training at CGV cinemas

losing mindset as well as lack of soft skills in customer service. To solve this problem, a number of solutions will also be launched with the aim of

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHr»■K

Lack of training at CGV cinemasrrent financial situation of the company which saves the cost of training compared with the current.Contents

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHr»■K