Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Thi Ngoc PhuongClient perceived service and satisfaction in business-to Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant serviceso-business professional tax consultant servicesID:22110046MASTER OF BUSINESS (Honours)SUPERVISOR: Dr. Vo Thi Ngoc ThuyHo Chi Minh City - 2014Master thesisAcknowledgementI would like to express my gratitude to my supervisor, Dr. Vo Thi Ngoc Thuy, for the patient guidance, encouragement and advices sh Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant servicese has provided throughout the time preparing this thesis. In addition, 1 would like to thank all the members of committee and professors at InternatioLuận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
nal School of Business and my colleagues for their great orientation, instructions and comments for my further improvement of my thesis.Thanks to all UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Thi Ngoc PhuongClient perceived service and satisfaction in business-to Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant servicesand encourage me a lot.Nguyen Thi Ngoc Phuong41699Master thesisAbstractThis thesis attempts to empirically confirm the applicability of La et al.’s (2009) conceptual model regarding client perceived value in professional business-to-busincss service in professional tax services in the context of Vie Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant servicestnam. It endeavors to expand the concept of value and satisfaction in business-to-business professional tax services in the context of Vietnam. This iLuận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
s the first research representative in the context of Vietnam that is a theoretical contribution to the research on value and client satisfaction fromUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Thi Ngoc PhuongClient perceived service and satisfaction in business-to Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant servicesormance and value in the same stage called perceived service. There arc five factors which are empirically continued having positive effects to perceived service i.e. technical skills, interpersonal skills, customer orientation, reputation and relationship with tax authorities. In addition, perceive Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant servicesd service is a key contributing factor to client satisfaction. The results also indicate that the impacts of reputation and relationship with tax authLuận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
orities on perceived service arc not different in terms of finn’s international experience and nature of engaged services, respectively.In addition, tUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Thi Ngoc PhuongClient perceived service and satisfaction in business-to Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant serviceshave further actions to address client’s need and more improve the level of customer satisfaction.iiMaster thesisCONTENTSAcknowledgement..................................................................iAbstract.........................................................................iiChapter 1: Int Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant servicesroduction..........................................................I1.1Research background......................................................I1.2ReLuận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
search problem.........................................................21.3Research objectives......................................................31UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Thi Ngoc PhuongClient perceived service and satisfaction in business-to Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services..41.6Structure of the thesis..................................................5Chapter 2: Literature review.....................................................62.1Literature review........................................................62.2Qualitative analysis...................................... Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services..............162.3Hypothesis..............................................................22Chapter 3: Methodology...................................Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services
.......................262.1Methodology.............................................................262.2Measurement..................................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Thi Ngoc PhuongClient perceived service and satisfaction in business-to Luận văn thạc sĩ UEH client perceived service and satisfaction in business to business professional tax consultant services....................................32UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Thi Ngoc PhuongClient perceived service and satisfaction in business-toGọi ngay
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