Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch
Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch
MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF \1ET NAMHO CHI MINH UNIVERSITY OF BANKINGTRƯỜNG ĐẠI HỌC NGÀN HÀNG THÀNH PHÓ HÓ CHÍ MINHHUYNH THI Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch LAM PHUONGFactors influencing customer satisfaction with the International payment service: The case study of the Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV), Binh Dinh BranchBACHELOR THESIS MAJOR: BUSINESS ADMINISTRATION CODE: 7340101HO cm MINH CITY, 2022ÌÌpIIMIMS Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branchTRY OF EDI CATION AND TRAININGHIE STATE BANK OF VIET NAMno CHI MINH UNIVERSITY OF BANKINGTRƯỜNG ĐẠI HỌC NGẬN HÀNG THÀNH PHÓ HÓ CHÍ MINHIHJYNI1 Till LAFactors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch
M PHUONGFactors influencing customer satisfaction with the International payment service: The case study of the Joint Stock Commercial Bank for InvestMINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF \1ET NAMHO CHI MINH UNIVERSITY OF BANKINGTRƯỜNG ĐẠI HỌC NGÀN HÀNG THÀNH PHÓ HÓ CHÍ MINHHUYNH THI Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branchO CHI MINH CITY, 2022Il_______________itiABSTRACTCustomer satisfaction plays a pivotal role in driving the success and growth of every business organization in the way that it helps generate repurchase from satisfied customers, forms strong brand loyalty as well as facilitates word-of-mouth marketin Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branchg.hl the context of gradual economy recovery after the 4th outbreak of Covid-19 in Vietnam, there is huge pressure among banks to increase their chartFactors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch
er capital to enhance financial capacity and revenue diversification in new services. Customer satisfaction is crucial because in banking industry wheMINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF \1ET NAMHO CHI MINH UNIVERSITY OF BANKINGTRƯỜNG ĐẠI HỌC NGÀN HÀNG THÀNH PHÓ HÓ CHÍ MINHHUYNH THI Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branchnfluencing customer's satisfaction with the International payment service: rhe case study of the Joint Slock Commercial Bank for Investment and Development of Vietnam (BIDV). Binh Dinh Branch” with the aim of identifying factors behind customer satisfaction in a specific area of service - Internatio Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branchnal payment al a leading Vietnamese bank - BIDV, assessing level of current performance of BIDV Binh Dinh branch in each area of customer satisfactionFactors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch
determinants and proposing recommendations for improvement. I his will in turn supports the bank’s long-term growth and brand equity.iiDECLARATION OFMINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF \1ET NAMHO CHI MINH UNIVERSITY OF BANKINGTRƯỜNG ĐẠI HỌC NGÀN HÀNG THÀNH PHÓ HÓ CHÍ MINHHUYNH THI Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branchted from other sources.I understand that if at any time it is shown that I have significantly misrepresented material presented here, any degree or credits awarded to me on the basic of that material may be revoked.I declared that all statements and information contained herein are true, correct and Factors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch accurate to the best of my knowledge and belief.Ho Chi Minh City. May 2022NameHuynh Thi Lam PhuongiiiACKNOWLEDGEMENTFirst and foremost, the author woFactors influencing customer satisfaction with the international payment service the case study of the joint stock commercial bank for investment and development of vietnam (BIDV), binh dinh branch
uld like to express the deepest gratitude to the dedicated supervisor Dr. Pham Huong Dien for her great guidance and meaningful advices without which MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF \1ET NAMHO CHI MINH UNIVERSITY OF BANKINGTRƯỜNG ĐẠI HỌC NGÀN HÀNG THÀNH PHÓ HÓ CHÍ MINHHUYNH THI MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF \1ET NAMHO CHI MINH UNIVERSITY OF BANKINGTRƯỜNG ĐẠI HỌC NGÀN HÀNG THÀNH PHÓ HÓ CHÍ MINHHUYNH THIGọi ngay
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