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LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

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Nội dung chi tiết: LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHPHẠM THỊ THỦYIMPROVING THE QUALITY OF MOBILE PHONECUSTOMER ( ARE SERVICE ATTELECOMMUNICATIONS SERVI

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphoneICE CORPORATION -VNPT VINAPHONENÂNG CAO CHẤT LƯỢNG DỊCH vụ CHĂM SÓC KHẤC II HÀNG THUÊ BAO DI DỌNG TẠI TÒNG ( ÔNG TY DỊCH VỤ VIÊN THÔNG -VNPT VINAPHONE

LUẬN VĂN THẠC sỉ QUẢN TRỊ KINH DOANHHÀ NỘI-2019ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUÀN TRỊ VÀ KINH DOANHPHẠM THỊ THỦYIMPROVING THE QUALITY OF MOBILE PHONE C LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

USTOMER CARE SERVICE ATTELECOMMUNICATIONS SERVICE CORPORATION -VNPT VTNAPĨTONENÂNG CAO CHẤT LUONG Die H \ l CHĂM SÓC• • •KTTÁCĨĨ TTÀNG Tin 'Ế BAO DT D

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

ỌNG TẠT TÒNG CÔNG TY DỊCĨĨ VỤ VĨẺN TTTÔNG -VNPT VTNAPTTONEChuyên ngành: Quân tộ kinh doanh Mà số: 60 34 01 02LUẬN VĂN THẠC Sì QUẢN TRỊ KINH DOANHNGƯỜI

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHPHẠM THỊ THỦYIMPROVING THE QUALITY OF MOBILE PHONECUSTOMER ( ARE SERVICE ATTELECOMMUNICATIONS SERVI

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphonedependent work during study and research period and it is not yet published in other's research and article.The other's research result and documentat

ion (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given.The autho LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

r is responsible in front of the Thesis Assessment Committee. Hanoi School of Business and Management, and the laws for above-mentioned declaration.Ha

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

noi, June 1«, 2019ACKNOWLEDGEMENTWith a deep and sincere affection that allows the author to deeply thank all individuals and collectives for facilita

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHPHẠM THỊ THỦYIMPROVING THE QUALITY OF MOBILE PHONECUSTOMER ( ARE SERVICE ATTELECOMMUNICATIONS SERVI

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphonely guided and helped a lot during the research and completion of the thesis.rhe author would like to express his gratitude to all HSB faculty members

of Hanoi National University for teaching encouragement and encouragement, facilitating the lime of studying al the University as well as the time to LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

complete this thesis.The author would like to sincerely thank the Board of Directors, colleagues of the Personal Customer Department and Customer Care

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

Department for facilitating and helping to complete this thesis.Although the author has made great efforts, the thesis is difficult to avoid certain

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHPHẠM THỊ THỦYIMPROVING THE QUALITY OF MOBILE PHONECUSTOMER ( ARE SERVICE ATTELECOMMUNICATIONS SERVI

LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone sincere advice and contributions from teachers, teachers, friends and colleagues to make the thesis more complete. Once again, thank you!Hanoi, June

1', 2019CONTENT LUẬN văn THẠC sĩ improving the quality of mobile phone customer care service at telecommunications service corporation VNPT vinaphone

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHPHẠM THỊ THỦYIMPROVING THE QUALITY OF MOBILE PHONECUSTOMER ( ARE SERVICE ATTELECOMMUNICATIONS SERVI

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