Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

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Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA

Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer companyANSFER COMPANYMASTER OF BUSINESS .ADMINISTRATIONHo Chi Minh City - 20201UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguye

n Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRANSFER COMPANYMASTER OF BUSINESS .ADMINISTRATIONSUPERVISOR: Asscoc.Prof. Tran H Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

a Minh QuanHo Chi Minh City - 20202TABLE OF CONTENTSLIST OF ABBREAVIATION........................................................4LIST OF FIGURES.....

Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

.........................................................4LIST OF CHARTS...............................................................5LIST OF TABLES

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA

Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer companyE SUMMARY.....................................................6III.INTRODUCTION..........................................................73.1.COMPANY

BACKGROUND....................................................73.2.INDUSTRY OVERVIEW.....................................................83.2.1.Remitt Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

ance market overall.........................................83.2.2.Competitor landscape..............................................9IV.PROBLEM CONTE

Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

XT......................................................104.1.BUSINESS CONTEXT.....................................................104.2.DONGA MONEY T

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA

Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company......................................................134.3.1.SYMPTOM 01: Business performance of DongA Money Transfer does not reach thetarget in 201

9:.........................................................134.3.2.SYMPTOM 02: Low employee performance of Customer Senice Department in 2019.. 15V.PR Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

OBLEM IDENTIFICATION.................................................185.1.PROBLEM 01: KPI Evaluation system IS unsuitable......................195.2.

Luận văn thạc sĩ improving kpi evaluation system a study of donga money transfer company

PROBLEM 02: Lack of motivation.......................................22

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA