Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch
Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDO THITHUONGIMPROVING SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: SOLU Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch UTIONS TO THE CASE OF HD BANK VUNG TAU BRANCHID:22130075MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: NGUYEN THI MAI TRANGHo Chi Minh City - Year 2015ACKNOWLEDGEMENTSIt is my proud privilege to release the feeling of my gratitude to person who helped me directly or indirectly to conduct this research Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch project work. I express my heart full indebted and owe a deep sense of gratitude to my professor Mrs Nguyen Thi Mai Trang for her sincere guidance anLuận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch
d inspiration in completing this project. I am extremely thankful to the director, the staff and all faculties' members of HD bank in Vung Tau City foUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDO THITHUONGIMPROVING SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: SOLU Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch ct report but I will be always indebted to them.The project has indeed helped me to explore more knowledgeable, related to my job and I am sure it will help me in my future's career.2CONTENTS1.Overview the I ID bank Vung Tan branch..............................................71.1The background of t Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch he problem.....................................................101.2I ID bank Vung Tau branch and competitors.........................................Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch
111.3Business situation of HD bank Vung Tau branch and other competitors...............142.Problem identification.....................................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDO THITHUONGIMPROVING SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: SOLU Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch ints problem....................................222.3The HD bank's percentage support lending base on collateral values................252.4The capacity of bank staff and the tamers.........................................273.The solution.............................................................. Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch .........293.1The alternative 1.................................................................303.2The alternative 2................................Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch
.................................334.Action plan........................................................................345.Supporting information....UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDO THITHUONGIMPROVING SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: SOLU Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch uideline.........................................................................385.3l iterature review................................................................405.4Transcript........................................................................43PART 1: In-depth interview customers....... Luận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch ............................................43PART 2: In-depth interview managers and bank staff......................................52PART 3: QualitLuận văn thạc sĩ improving service quality, customer satisfaction and loyalty, solutions to the case of hd bank vung tau branch
ative Research Report....................................................573UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDO THITHUONGIMPROVING SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: SOLUUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDO THITHUONGIMPROVING SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: SOLUGọi ngay
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