Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

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Nội dung chi tiết: Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE

Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch EVELOPMENT OF VIETNAM- NORTH SAIGON BRANCHID: 22140042MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: DR. PHAM PHU QUOCHo Chi Minh City-2017Executive sum

maryIn recent years, BIDV North Saigon branch has showed some symptom of poor performance in retail banking operation in comparison with average of en Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

tire BIDV system as well as with other branches in Ho Chi Minh City region. Through in-depth analysis and theory informed, “emotional exhaustion” was

Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

identified as the main problem that leads to poor performance of retail operation in the branch. There are 3 causes considered to be reason for the ma

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE

Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch e branch and theories support, “coworker incivility” was appointed the main cause leading to the problem “emotional exhaustion” in retail operation. F

our potential solutions was suggested and evaluated, (WO of them (Issuing Branch Code of Conduct and Setting up extracurricular activities) were selec Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

ted to solve the main problem “emotional exhaustion” to improve the performance of retail operation in BIDV North Saigon branch.3Table of contentExecu

Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

tive summary..............................................................1CHAPTER 1: PROBLEM IDENTIFICATION...1-1- Problem conceptualizations1.1.1.Co

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE

Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch roblem Identification................................................................141.3.Problem definition.........................................

...........................221.4.Problemexisttncer„tr,nr,nrt„rt„rt„rt„rnr,nr,nr,nr,„rt„rt„rt„rttr„tr,nr,nr,tnt„rt„rt„rnr,ni231-5. Importance of the pr Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

oblem-consequences and the validation: Ĩ : Ĩ s ĩ: ĩ: ĩ ĩ ? ĩ: ĩ: ĩ ĩ ? Ĩ::: ĩ ĩ ? ĩ:: Ĩ261.6. Causes 0Í problem and the validation2ỔCHAPTER 2: SOLUTIO

Emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch

N.................................332J.PCQPOSflLof solution:-.,-urt-ti2.2.tent.i.al_$_olut ĨQD Evaluate

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE