(LUẬN văn THẠC sĩ) work overload at vietinbank – x branch

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(LUẬN văn THẠC sĩ) work overload at vietinbank – x branch

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessInternational School of BusinessVu Thi ThuyWORK OVERLOADAT VIETINBANK - X BRAN

(LUẬN văn THẠC sĩ) work overload at vietinbank – x branch NCHMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 20181UNIVERSITY OF EC ONOMICS no CHI MINH CITYInternational School of BusinessInternationa

l School of BusinessVu Thi ThuyWORK OVERLOADAT VIETINBANK - X BRANCHMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: DR. PHAN THI MINH THUHo Chi Minh City (LUẬN văn THẠC sĩ) work overload at vietinbank – x branch

Year 2018Table of ContentsExecutive summary............................................................5CHAPTER 1: COMPANY INTRODUCTION..............

(LUẬN văn THẠC sĩ) work overload at vietinbank – x branch

................................71.1.General Information about Retail Banking..............................71.2Company background.....................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessInternational School of BusinessVu Thi ThuyWORK OVERLOADAT VIETINBANK - X BRAN

(LUẬN văn THẠC sĩ) work overload at vietinbank – x branch e of employees.................91.3.2The second symptom: Low job satisfaction..........................111.3.3The third symptom: Low key performance i

ndicators.................121.3.4The fourth symptom: Low job performance...........................14CHAPTER 2: PROBLEM IDENTIFICATION................ (LUẬN văn THẠC sĩ) work overload at vietinbank – x branch

...........................162.1Problem mess..........................................................162.1.1Over working hours.......................

(LUẬN văn THẠC sĩ) work overload at vietinbank – x branch

.........................172.1.2Job stress........................................................182.1.3Unrealistic targets..........................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessInternational School of BusinessVu Thi ThuyWORK OVERLOADAT VIETINBANK - X BRAN

(LUẬN văn THẠC sĩ) work overload at vietinbank – x branch .................212.1.6Unfair between compensation and contribution of employees........21

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessInternational School of BusinessVu Thi ThuyWORK OVERLOADAT VIETINBANK - X BRAN