Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises
Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises
Vietnam national university, HANOI school of businessNguyen Quynh TrangService quality and customer service performance - The case of Vietnam joint st Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises tock commercial bank for private enterprisesMajor: Business AdministrationCode: 60 34 05Master of business administration thesisSupervisors:1Dr.PHAM THI NHUAN2DANG NGOC su, MBAHanoi - 2007TABLE OF CONACKNOWLEDGEMENTS.........................................................ABSTRACT................... Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises ..............................................TÓM TẲT..................TABLE OF CONTENTS........................................................LIST OService quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises
F ABBREVIATIONS....................................................LIST OF FIGURES..........................................................LIST OF TAVietnam national university, HANOI school of businessNguyen Quynh TrangService quality and customer service performance - The case of Vietnam joint st Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises .....................................................I2Objectives & aims.................................................3Hypotheses........................................................4Scope of work.....................................................5Data resource & processing.................. Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises ......................6Methods & approaches .....1.......................................7Significance................................................Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises
......8Limitations.......................................................9Expected results..................................................10Follow -Vietnam national university, HANOI school of businessNguyen Quynh TrangService quality and customer service performance - The case of Vietnam joint st Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises W AND RESEARCH METHODOLOGY.......................CHAPTER 1: LITERATURE REVIEW.............................................1.1The nature of services and Characteristics of services...............1.1.1Why study services 1.1.2What is service?.... 1.1.3Characteristics of st1.2Managing service quality... Service quality and customer service performance the case of vietnam joint stock commercial bank for private enterprises ..........................................1.2.1Service quality.1.2.2Dimensions of serviVietnam national university, HANOI school of businessNguyen Quynh TrangService quality and customer service performance - The case of Vietnam joint stVietnam national university, HANOI school of businessNguyen Quynh TrangService quality and customer service performance - The case of Vietnam joint stGọi ngay
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