The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho
The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THERELATIONSHIP BETWEEN The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho N SERVICE QUALITY AND TRUST - A CASESTUDY OF PRIVATE GENERAL HOSPITAL IN HCMCMASTER OF BUSINESS (Honours)UNIVERSITY' OF ECONOMICS HO CHI MINH CITYInternatioiidl School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONSHIP BETWEEN SERVICE QUALITY AND TRUST - A CASE STUDY The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho OF PRIVATE GENERAL HOSPITAL IN HCMCID: 60340102MASTER OF BUSINESS (Honours)SUPERVISOR: DR. PHAM NGOCTHUY3ACKNOWLEDGEMENTSI would like co express my siThe mediating role of perceived value in the relationship between service quality and trust a case study of private general ho
ncere gratitude co Dr. Pham Ngoc Thuy who has supported me a lot with the diesis preparation and motivated me throughout the journey of the thesis. HeUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THERELATIONSHIP BETWEEN The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho supported me to do the survey at the hospital with me.I would like to thank the board management and Doctors at Van Hanh Hospital to allow me to do the survey at this hospital and provided necessary information.Finally, I would like to send my best regards to all of those who kindly supported me dur The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho ing the data collection phase and the completion of this thesis.41252Ho Chi Minh City, Viel NamLam I lai NguyenABSTRACTHealthcare is a significant panThe mediating role of perceived value in the relationship between service quality and trust a case study of private general ho
of a country's economy. The delivery of health care services is very important of health care system, both to patients and hospitals. There are many UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THERELATIONSHIP BETWEEN The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho perceived value affecting to patient trust.A questionnaire has been developed based on the dimension of patient - perceived Total Quality Service ( TQS) in healthcare scale. Corporate reputation scale, Perceived value scale, trust scale and then adjusted by results of in-depth interview of doctors, The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho nurses and patients. The number of respondents is 177 people. The average duration of the interviews was ten minutes. The respondent is that of indiviThe mediating role of perceived value in the relationship between service quality and trust a case study of private general ho
duals over the age of 18, who used the hospitalization services of private general hospitals in 12 months (from the interview day).Findings highlight UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THERELATIONSHIP BETWEEN The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho improve service quality to gain patient trust.Because of limited time and resources, the dimension of sendee quality has 4 factors while the conceptualization of sendee quality SERVQUAL features five dimensions: tangibles, reliability, responsiveness, empathy and assurance (Parasuraman et al., 1988 The mediating role of perceived value in the relationship between service quality and trust a case study of private general ho ). Future researches may consider including more factors to understand deeply in service quality in healthcare.TABLE OF CONTENTSCHAPTER 1: INTRODUCTIOThe mediating role of perceived value in the relationship between service quality and trust a case study of private general ho
N...................................................51.1Research background.................................................51.2Research Problems.....UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THERELATIONSHIP BETWEENUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THERELATIONSHIP BETWEENGọi ngay
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