The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

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Nội dung chi tiết: The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHoang Thi Kim ThuanTHE EFFECTS OF AUDIT QUALITY OFFERED BY AUDIT FIRMS ON CLIE

The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩENT SATISFACTIONMASTER OF BUSINESS (Honours)Ho Chi Minh City - 2014UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHoang Thi K

im ThuanTHE EFFECTS OF AUDIT QUALITY OFFERED BY AUDIT FIRMS ON CLIENT SATISFACTIONMASTER OF BUSINESS (Honours)SUPERVISOR: Dr. Nguyen Thi Nguyet QueHo The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

Chi Minh City - 2014INDEXACKNOWLEDGEMENTS...............................................................6LIS I OF FIGURES.............................

The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

..................................7LISI OF 1ABLLS.................................................................7LIS I OF ABBREVIATION..............

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHoang Thi Kim ThuanTHE EFFECTS OF AUDIT QUALITY OFFERED BY AUDIT FIRMS ON CLIE

The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ......................................................101.1.Background to the research............................................101.2.Research motiv

ation...................................................121.3.Research objective....................................................131.4.Research sco The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

pe and methodology........................................141.5.Structure of the study................................................14CHAPTER 2: LIT

The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

ERATURE REVIEW...................................................152.1.Introduction..........................................................152.2.Aud

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHoang Thi Kim ThuanTHE EFFECTS OF AUDIT QUALITY OFFERED BY AUDIT FIRMS ON CLIE

The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩesearch on measurement ol audit quality..........................162.3.Client satisfaction...................................................192.4.Res

earch framework and hypothesis development.........................202.4.1.Audit quality dimensions and client satisfaction..................202.4.1.1 The effect of audit quality offered by audit firms on client satisfaction luận văn thạc sĩ

.Reputation and client satisfaction...........................212.4.1.2.Capability and client satisfaction............21

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHoang Thi Kim ThuanTHE EFFECTS OF AUDIT QUALITY OFFERED BY AUDIT FIRMS ON CLIE