Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

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Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

M'IWMINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY ....................ĨO5. PHAN THANH LONG FACTORS INFLUENCING CUSTOM

Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam MER SATISFACTION: A STUDY OF ONLINE SHOPPING IN VIETNAM Subject: Master of Business Administration Code: 60.34.01.02MASTER THESIS OF BUSINESS ADMINIST

RATIONSUPERVISOR:DR. NGUYẺN THT MAT TRANG♦no cm MIMI CITY7 - 2012'1*IACKNOWLEDGEMENTFor the successful completion of this thesis, 1 would like to exte Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

nd my sincere thanks to:Respectful lecturers of University of Economics Ho Chi Minh city, who have empowered me with considerably useful knowledge dur

Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

ing the time I studied in the University, especially Dr. Nguyễn Ihi Mai Trang, who have whole-heartedly instructed me to approach relevant matters in

M'IWMINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY ....................ĨO5. PHAN THANH LONG FACTORS INFLUENCING CUSTOM

Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam ing me to collect information necessary for the study. My special thanks also go to Mr. Cao Quốc Việt for his strong support in the implementation of

the data analysis and the completion of the thesis.Although the author has tried the best to complete the thesis, but errors could not be comprehensiv Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

ely avoided. Hierefore, the author is looking forward to receiving the inputs and comments from respectful lecturers and friends, so that the thesis c

Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

ould be more and more improved.Phan Thanh LongHo ('hi Minh, 28 October 2012IICOMMITMENTI would like lo commit that this thesis, ‘‘Factors influencing

M'IWMINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY ....................ĨO5. PHAN THANH LONG FACTORS INFLUENCING CUSTOM

Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam as collected in reality and it has clear origins. In addition to that, the data was trustworthy handled by author and it has never been released in an

y menu.Ho Chi Minh, 28 October 2012Phan Thanh LongSignature:IIITABLE OF CONTENTAC KNOW LE DGE M ENT...............................................1COM Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

MITMENT........................................................IITABLE OF CONTENT.................................................IllLIST OFTABLE.....

Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

..................................................VLIST OF FIGURE.....................................................VABSTRACT.......................

M'IWMINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY ....................ĨO5. PHAN THANH LONG FACTORS INFLUENCING CUSTOM

Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam ......................21.2.Internet development and application ofc-commerce in Vietnam..31.2.1.Adv anlagcs of Vietnam online shopping environment....

....4 Luận văn thạc sĩ factors influencing customer satisfaction, a study of online shopping in vietnam

M'IWMINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY ....................ĨO5. PHAN THANH LONG FACTORS INFLUENCING CUSTOM