Customer satisfaction towards the bank card service quality at ho chi minh city

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Customer satisfaction towards the bank card service quality at ho chi minh city

0OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Research ProposalCUSTOMER SATISFACTION TOWARDS THE BANK CARD SERVICE QUALITY AT HO CHI MINH CITY

Customer satisfaction towards the bank card service quality at ho chi minh city YSTUDENT’S FULL NAMESTUDENT IDINTAKEADVISOR’S NAME & TITLE: HA NGUYEN PHUOC BAO NGUYEN VO GIAO HUONG: 24484612448448: MAY 2012: DR. UT TRANOctober 2Ơ1

3Business Research MethodsADVISOR’S ASSESSMENTAdvisor’s signatureHa Nguyen Phuoc Bao & Nguyen Vo Giao HuongBusiness Research MethodsACKNOWLEDGEMENTWe Customer satisfaction towards the bank card service quality at ho chi minh city

would like to express our special thanks of gratitude to our teacher - Dr. Ut Tran who gave us the golden opportunity to study a lot of information kn

Customer satisfaction towards the bank card service quality at ho chi minh city

owledge about Business Research Methods. Tlưough Assignment on the title: Customer satisfaction towards the bank card service quality at Ho Chi Minh c

0OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Research ProposalCUSTOMER SATISFACTION TOWARDS THE BANK CARD SERVICE QUALITY AT HO CHI MINH CITY

Customer satisfaction towards the bank card service quality at ho chi minh city regards.Ha Nguyen Phuoc Bao& Nguyen Vo Giao HuongHa Nguyen Phuoc Bao & Nguyen Vo Giao HuongBusiness Research MethodsTable of contentsExecutive summary

....................................................... 1CH APTER 1: INTRODl CTION1.1.Research background............................................. Customer satisfaction towards the bank card service quality at ho chi minh city

21.2.Research statement.............................................. 31.3.Research objectives and the scope of the research............... 41.4.Rese

Customer satisfaction towards the bank card service quality at ho chi minh city

arch significance........................................... 5

0OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Research ProposalCUSTOMER SATISFACTION TOWARDS THE BANK CARD SERVICE QUALITY AT HO CHI MINH CITY