Customers satisfaction in telecommunicating services in ho chi ming city
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Customers satisfaction in telecommunicating services in ho chi ming city
Customers satisfaction in telecommunicating services in ho chi ming city
RESEARCH PROJECT (BMBR5103)Research Proposal:CUSTOMER s Ấ. l TIS FACTION IN TELECOMMUNICA TING SER VICES IN HO CHI MINH CITYSTUDENT’S FULL NAME : DO T Customers satisfaction in telecommunicating services in ho chi ming city THI MINH TUYEN STUDENT ID:2448451INTAKE:41030ADVISOR’S NAME & TITLE: Dr.Nguyen PhanHUTECH LIBRARYNovember, 2013Advisor’s assessment1Table of ContentsABSTRACT.....................................................................4Chapter 1: Introduction.................................................. Customers satisfaction in telecommunicating services in ho chi ming city ....51Background................................................................52Objectives And Purposes Of The Study................................Customers satisfaction in telecommunicating services in ho chi ming city
..... 7Chapter 2: Literature Review.................................................91Definition of customer sati faction.............................RESEARCH PROJECT (BMBR5103)Research Proposal:CUSTOMER s Ấ. l TIS FACTION IN TELECOMMUNICA TING SER VICES IN HO CHI MINH CITYSTUDENT’S FULL NAME : DO T Customers satisfaction in telecommunicating services in ho chi ming city ...........144Service quality..........................................................145Perceived value:.........................................................176Internal satisfaction....................................................187ACSM method of customer satisfaction measurement.......... Customers satisfaction in telecommunicating services in ho chi ming city ...............188Demographic and Customer Satisfaction....................................19Chapter 3: Methodology...................................Customers satisfaction in telecommunicating services in ho chi ming city
...................211ResearchFramework.....................................................212Selectionof Respondents................................RESEARCH PROJECT (BMBR5103)Research Proposal:CUSTOMER s Ấ. l TIS FACTION IN TELECOMMUNICA TING SER VICES IN HO CHI MINH CITYSTUDENT’S FULL NAME : DO T Customers satisfaction in telecommunicating services in ho chi ming city ............25Chapter 4: Result...........................................................271Analysis of Customer Satisfaction........................................282Customer Satisfaction Among The Demographic Groups........................293Factors Influencing Customer Satisfaction............. Customers satisfaction in telecommunicating services in ho chi ming city ....................324Relationship between billing and customer satisfaction...................335Relationship between network quality, billing, valiCustomers satisfaction in telecommunicating services in ho chi ming city
dity period, overallRESEARCH PROJECT (BMBR5103)Research Proposal:CUSTOMER s Ấ. l TIS FACTION IN TELECOMMUNICA TING SER VICES IN HO CHI MINH CITYSTUDENT’S FULL NAME : DO TRESEARCH PROJECT (BMBR5103)Research Proposal:CUSTOMER s Ấ. l TIS FACTION IN TELECOMMUNICA TING SER VICES IN HO CHI MINH CITYSTUDENT’S FULL NAME : DO TGọi ngay
Chat zalo
Facebook