Determinants of customer satisfaction at bigc supermarket

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Determinants of customer satisfaction at bigc supermarket

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMRM5103)DETERMINANTS OFCUSTOMER SATISFACTION ATBIGC SUPERMARKETSTUDENT’S FULL NAMESTUDENT IDINTAKEADVIS

Determinants of customer satisfaction at bigc supermarket SOR’S NAME & TITLE: NGUYEN NGOC TRUC: 2447603: MARCH 2013: Assoc. Prof.PH AN DINH NGUYENHUTECH LIBRARY41883Research ProjectNguyen Ngoc TrueAdvisor’s a

ssessmentAssignment - BMBR5Ỉ03Advisor’s signature1Research ProjectNguyen Ngoc TrueAssignment - BMBR5 Ỉ 03TABLE OF CONTENTCHAPTER 1Introduction........ Determinants of customer satisfaction at bigc supermarket

........................................page4CHAPTER 2: LITERATURE REVIEW2.1Overview................................................page52.2Objective

Determinants of customer satisfaction at bigc supermarket

of research...................................page62.3Research Methodology....................................page72.3.1Methods of theoretical........

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMRM5103)DETERMINANTS OFCUSTOMER SATISFACTION ATBIGC SUPERMARKETSTUDENT’S FULL NAMESTUDENT IDINTAKEADVIS

Determinants of customer satisfaction at bigc supermarket and the theoretical framework................page9

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMRM5103)DETERMINANTS OFCUSTOMER SATISFACTION ATBIGC SUPERMARKETSTUDENT’S FULL NAMESTUDENT IDINTAKEADVIS