The customers satisfaction toward the service of big c supermarket in bien hoa city
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The customers satisfaction toward the service of big c supermarket in bien hoa city
1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)THE CUSTOMER’S SATISFACTION TOWARD THE SERVICE OF BIG c SUPERMARKET IN BIEN HOA CITYSTUDENT’S FU The customers satisfaction toward the service of big c supermarket in bien hoa city ULL NAME : NGUYEN THI HIEN VISTUDENT ID: CGSVN00015815INTAKE: SEPTEMBER 2013ADVISOR’S NAME & TITLE: ASSOC.PROF., PHD NGUYEN PHANJanuary, 2015HUTECH LIBRARYd-lỉliAdvisor’s assessmentAdvisor's signatureiiACKNOWLEDGEMENTSĨ would like to use this opportunity to express my appreciation to everyone who su The customers satisfaction toward the service of big c supermarket in bien hoa city pported me throughout the course of this MBA project. I am thankful for their valuable guidance, friendly advice during the project work. I am reallyThe customers satisfaction toward the service of big c supermarket in bien hoa city
sincerely with their knowledge sharing and it helps me to solve a lol of issues related to the project.I would like to express the thank you to my adv1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)THE CUSTOMER’S SATISFACTION TOWARD THE SERVICE OF BIG c SUPERMARKET IN BIEN HOA CITYSTUDENT’S FU The customers satisfaction toward the service of big c supermarket in bien hoa city ur comments and suggestions, thanks to you.Thanks to my family, word cannot express my sincerely to their supporting for last eighteen months to my mothcr-in law, sister-in-law for all of the sacrifices that you’ve made on my behalf. At the end I would like to thank you to my beloved husband who nee The customers satisfaction toward the service of big c supermarket in bien hoa city ds to take care our children, supported me when I did the assignment and research project and W'as always my support in the hard, frustrated moments.TThe customers satisfaction toward the service of big c supermarket in bien hoa city
hank you,Nguyen Thi Hien ViiiiTable of ContentsTable of Contents........................................................niABSTRACT....................1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)THE CUSTOMER’S SATISFACTION TOWARD THE SERVICE OF BIG c SUPERMARKET IN BIEN HOA CITYSTUDENT’S FU The customers satisfaction toward the service of big c supermarket in bien hoa city ..........................................91.2Research Objectives...............................................101.3Research questions................................................111.4Scope and Methodology of Research.................................111.5Research structure....................... The customers satisfaction toward the service of big c supermarket in bien hoa city .........................11CHAPTER 2: LITERATURE REVIEW.............................................122.1Theoretical literature.......................The customers satisfaction toward the service of big c supermarket in bien hoa city
.....................122.1.1Service and characteristic of service..........................121QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)THE CUSTOMER’S SATISFACTION TOWARD THE SERVICE OF BIG c SUPERMARKET IN BIEN HOA CITYSTUDENT’S FU1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)THE CUSTOMER’S SATISFACTION TOWARD THE SERVICE OF BIG c SUPERMARKET IN BIEN HOA CITYSTUDENT’S FUGọi ngay
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