Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

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Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

https://khothuvien.cori!y^.standard 2Partnering with ConsumersSafety and Quality Improvement Guide•ikj* ; •-AUSTRALIAN COMMISSIONON SAFETYandQUAUTYin

Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012 health careNSQHS STANDARDS1standaid 2: Partnering Consumers IISBN:Print: 978-1-921983-29-0Elecữonic: 978-1-921983-30-6Suggested Citation Australian C

ommission on Safety and Quality in Health Care. Saiety and Quality Improvement Guide Standard 2 Partnering with Consumers (October 2012). Sydney ACSỌH Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

C. 2012.© Commonwealth of Australia 2012This work IS copyright. It may be reproduced in whole or in part for study or training purposes subject to the

Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

inclusion of an acknowledgement of the source Requests and inquiries concerning reproduction and rights lor purposes other than those indicated above

https://khothuvien.cori!y^.standard 2Partnering with ConsumersSafety and Quality Improvement Guide•ikj* ; •-AUSTRALIAN COMMISSIONON SAFETYandQUAUTYin

Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012h CareGPO Box 5480Sydney NSW 2001Email mail@safetyandqualitygov.auAcknowledgementsThis document was prepared by the Australian Commission on Safety an

d Quality in Health Care in collaboration with numerous expert working groups, members of the Commission's standing committees and individuals who gen Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

erously gave of their time and expertise.The Commission wishes to acknowledge the work of its staff in the development of this documentTable of Conten

Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

ts..................................................................................................................1The National Safety and Quality H

https://khothuvien.cori!y^.standard 2Partnering with ConsumersSafety and Quality Improvement Guide•ikj* ; •-AUSTRALIAN COMMISSIONON SAFETYandQUAUTYin

Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012..................................8Standard 2: Partnering with Consumers.......................................................................9Criter

ion: Consumer partnership in service planning.........................................................14Criterion: Consumer partnership in designing c Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

are..........................................................27Criterion: Consumer partnership In service measurement and evaluation..................

Safety-and-Quality-Improvement-Guide-Standard-2-Partnering-with-Consumers-October-2012

....................34References.....................Appendix A: Key organisations..

https://khothuvien.cori!y^.standard 2Partnering with ConsumersSafety and Quality Improvement Guide•ikj* ; •-AUSTRALIAN COMMISSIONON SAFETYandQUAUTYin