unlicensed ineffective operational management a case of papa garden
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unlicensed ineffective operational management a case of papa garden
UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTER unlicensed ineffective operational management a case of papa garden OF BUSINESS ADMIMS IRA HONHo ('hi Minh City - Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTER OF BUSINESS ADMINISTRATIONSI ’PERVISOR: NGUYEN THI MAI TRANGHo Chi Mini! City - Year 2018EXECU unlicensed ineffective operational management a case of papa gardenTIVE SUMMARYDue to high quality of life and increase in free time and income, enjoyment of cuisines has been given considerable attention - leading lounlicensed ineffective operational management a case of papa garden
a significant growth of fast-food restaurants, especially in the central area of Ho Chi Minh City such as District 1, which has turned it into a key UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTER unlicensed ineffective operational management a case of papa garden, Papa Garden has been facing with fall in sales volume and low level of customer satisfaction in period of 2016 to 2017 since its first launch in 2016. In food industry, operational management is playing a vital role of a successful business performance of any sen ice organizations. The aim of this unlicensed ineffective operational management a case of papa garden study is to investigate the main cause and the main problem leading to these above symptoms and then provide potential suggestions for attainable impunlicensed ineffective operational management a case of papa garden
rovement. The findings of this study identified that ineffective operational management is the key factor that results in low sales performance and loUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTER unlicensed ineffective operational management a case of papa gardenered potential solutions and action plans to improve poor sen ice operations management and overcome difficulties in low business performance and customer dissatisfaction. The two potential solutions that restauranteurs and many researchers have suggested include holding seminars, counseling session unlicensed ineffective operational management a case of papa gardens and team building activities: and applying recruitment and selection programs. Through insights of Board of Management and related theories informedunlicensed ineffective operational management a case of papa garden
, it is obvious to lake consideration to execute the alternative solution of holding seminars, counseling sessions and team building activities al thiUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTER unlicensed ineffective operational management a case of papa gardenm in 2018. I would like to express my sincere thanks and gratitudes to Professor Nguyen Thi Mai Trang for all her supervision, encouragement, valuable suggestions and precious advices throughout the period of this study.I would also like to take this opportunity to show my gratitudes to my colleague unlicensed ineffective operational management a case of papa gardens at work and classmates al 1SB for their continuous support. 1 must also send my sincere thankfulness to my parents and friends for their continues sunlicensed ineffective operational management a case of papa garden
upport and encouragement.Bui Chau Sang.TABLE OF CONTENTSEXECUTIVE SUMMARY............................................................1ACKNOWLEDGEMENTSUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTER unlicensed ineffective operational management a case of papa gardenT OF TABLES......................................................................41INTRODUCTION..................................................................51.1The restaurant background....................................................51.2The restaurant's vision and mission................... unlicensed ineffective operational management a case of papa garden.......................52PROBLEM CONTEXT...............................................................72.1Global fast-food restaurants industry......unlicensed ineffective operational management a case of papa garden
..................................72.2Vietnam fast-food restaurants market.........................................92.2.1Current situation of Papa GarUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTER unlicensed ineffective operational management a case of papa garden................................................ IX3.1.1Ineffective operational management.......................................183.1.2Inadequate inventory management and personal hygiene issue...............203. ] .3 Weak human resource management.........................................23 unlicensed ineffective operational management a case of papa gardenUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENMASTERGọi ngay
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