(LUẬN văn THẠC sĩ) lack of training at CGV cinemas
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: (LUẬN văn THẠC sĩ) lack of training at CGV cinemas
(LUẬN văn THẠC sĩ) lack of training at CGV cinemas
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•erm M41 »í íơíOữi of • uwwiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASM (LUẬN văn THẠC sĩ) lack of training at CGV cinemas MASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2019UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHUH .HÌT- «br.Miatisni' School cf ttuénoEiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMAS I EK OE lil S1NESS ADMINISTRATIONSUPERVISOR: Dr. Nguyen Phong NguyenHo Ch (LUẬN văn THẠC sĩ) lack of training at CGV cinemas i Minh City - Year 20192AcknowledgmentFirst and foremost. I have to thank my research supervisor. Dr. Nguyen Phong Nguyen. Without his assistance and(LUẬN văn THẠC sĩ) lack of training at CGV cinemas
dedicated involvement in every step throughout the process, this paper would have never been accomplished. I would like to thank you very much for youUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•erm M41 »í íơíOữi of • uwwiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASM (LUẬN văn THẠC sĩ) lack of training at CGV cinemas this research project: Mr. Park Hye Sung. Mr. Pham Van Dien. Mr. Vuong The Phong. Mr. Thai Gia Vuong, who are managers of CJ CGV Viet Nam Co. Ltd. Without their passionate participation and input, the validation interview could not have been successfully conductedI would also like to acknowledge Dr (LUẬN văn THẠC sĩ) lack of training at CGV cinemas . Pham Phu Quoc, of the International School of Business at University of Economic Ho Chi Minh city as the second reader of this thesis, and I am grat(LUẬN văn THẠC sĩ) lack of training at CGV cinemas
efully indebted to him for his very valuable comments on the proposal of this thesis.I also would like to express my sincere thanks to all the membersUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•erm M41 »í íơíOữi of • uwwiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASM (LUẬN văn THẠC sĩ) lack of training at CGV cinemas process that I have undertaken this thesis. The comments from you helped me have more information as well as materials to complete this thesis.Finally. I must express my very profound gratitude to my parents and to my wife for providing me with unfailing support and continuous encouragement through (LUẬN văn THẠC sĩ) lack of training at CGV cinemas out my years of study and through the process of researching and writing this thesis. This accomplishment would not have been possible without them.Th(LUẬN văn THẠC sĩ) lack of training at CGV cinemas
ank you.Nguyen Ngoc Minh3Excutive summaryAs a member of the operation department, after analyzing the report of Voice Of Customer (VOC). I noticed theUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•erm M41 »í íơíOữi of • uwwiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASM (LUẬN văn THẠC sĩ) lack of training at CGV cinemas . As a business in the entertainment service industry, this greatly affects the image and brand awareness of the company which might cause losing customers, the company cannot achieve revenue and profit targets, rhe customer complains about the quality of service comes from many problems, but the mo (LUẬN văn THẠC sĩ) lack of training at CGV cinemas st important problem is the professionalism and service altitude of employees because the company is lacking training programs resulting in employees(LUẬN văn THẠC sĩ) lack of training at CGV cinemas
losing mindset as well as lack of soft skills in customer sen ice. To solve this problem, a number of solutions will also be launched with the aim of UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•erm M41 »í íơíOữi of • uwwiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASM (LUẬN văn THẠC sĩ) lack of training at CGV cinemas rrent financial situation of the company which saves the cost of training compared with the current.4UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•erm M41 »í íơíOữi of • uwwiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMGọi ngay
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