(LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

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Nội dung chi tiết: (LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

(LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHwrradcnal School ci VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE

(LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam STAFF IN LAZMALL CHANNEL OF LAZADA VIETNAMMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City-Year 2020UNIVERSITY OF ECONOMICS HO CHI MINH CITY Interna

tional School of BusinessknomsOcnal School at BudncisHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE STAFF IN LAZMALL CHANNEL OF LAZADA VIETNAMMASTE (LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

R OF BUSINESS ADMINISTRATIONSUPERVISOR: Assoc.Prof.Dr. NGUYEN I III MAI TRANGHo Chi Minh City - Year 20202ContentsACKNOWLEDGEMENT.....................

(LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

....................................3EXECUTIVE SUMMARY.......................................................4LIST OF ABBREVIATIONS:..................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHwrradcnal School ci VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE

(LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam ............................61.c ompany background.................................................82.Symptoms........................................

...................113.Problem identification.............................................153.1.Potential problems.................................... (LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

.................163.1.1.The first possible problem: Low performing Customer Service staff.. 173.1.2.rhe second possible problem: Complicated process.

(LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

................233.1.3.The third possible problem: Competitive market with increase incustomer demand................................................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHwrradcnal School ci VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE

(LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam .2.1.Eliminating complicated processas main problem.............323.2.2.Eliminating competitive market with increase hi customer demand as mainproblem

............................................................323.2.3.Eliminating Bad experience with Product quality and Delivery service asmain proble (LUẬN văn THẠC sĩ) low performing customer service staff in lazmall channel of lazada vietnam

m.......................................................33

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHwrradcnal School ci VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE